Emma Baldon Alavazo

Emma B. Alavazo Block 6, lot 14 Ventura St. Viavida Subd., Datu Abdul Panabo City Philippines- Email:- Professional Summary Experienced customer support and sales agent with over a decade of proven performance in the freight and trucking industry. Adept in telephone sales, customer service, and public relations. Recognized for expertise in troubleshooting, load onboarding, and contract management. Committed to leveraging strong interpersonal skills and extensive industry knowledge to contribute effectively in a call center role. Work Experience Rightnow Loads, LLC Customer Support 2012 – 2020 Assisted daily operations of a freight brokerage, including managing sales and customer service functions. Cultivated strong relationships with freight customers and drivers, addressing issues and resolving disputes effectively. Utilized exceptional telephone sales skills to increase client base and drive revenue growth. Fresh Start Freight Brokerage Customer Support / Sales Agent 2020 – 2022 Assisted all aspects of the brokerage, focusing on telephone-based troubleshooting and public relations. Delivered high-quality customer service through proactive communication and problem-solving. Developed and implemented strategies to enhance client satisfaction and operational efficiency together with the CEO. Centurion Trucking LLC Customer Support / Dispatch Agent 2022 – 2024 Led sales and marketing initiatives for truck services, including load onboarding and contract management. Engaged with clients to understand their needs and provide tailored solutions. Managed a team to streamline operations and improve service delivery. Education BS Accountancy University of Mindanao Tagum City Philippines 2004 Skills Telephone Sales: Proven ability to effectively communicate and sell services over the phone. Customer Service: Extensive experience in addressing customer needs and resolving issues. Troubleshooting: Skilled in diagnosing and resolving problems related to freight and trucking. Public Relations: Adept at managing public perception and client relations. Sales & Marketing: Experienced in developing strategies to promote services and manage contracts. Personal Attributes People-Centered: Highly empathetic and skilled in understanding and addressing customer concerns. Understanding: Capable of providing compassionate and effective support in high-pressure situations. References: Cameron Todd CEO of Fresh Start Freight Brokerage Pocahontas, Arkansas- Jane Cabonita Colleague at Rightnowloads.com-