Emily Shimizu Nakata
20421 Meadow Pond Pl
Mongtomery Village, MD
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EXPERIENCE
SKILLS
ID.me, VA — Team Lead/Customer Service Rep.
Fluent Spanish Speaker.
May 2021- PRESENT
Proficient in Word,
Team Lead: Oversee a group of employees to guide and motivate them to do
PowerPoint,
their job efficiently. Coach representatives to perform job tasks efficiently with
Google/Microsoft
high understanding. Delegate tasks brought by our senior manager, and make
Applications.
sure they are completed in a timely manner. Conduct interviews to potential
employees. Approve and manage team timesheets. Identify and report ‘bugs’
and meet with our product team to identify the issue and find a solution.
Customer Service Rep: Assist members daily through email by providing
guidance and troubleshooting tips to resolve their issues. Treated customers
with a positive attitude, patience, and empathy. Experienced working with
ticketing systems (Jira, Zendesk).
Knowledgable navigating
“Jira”
Knowledgable utilizing
Zendesk.
Knowledgable in “R”
Knowledgable in “SPSS”
Goddard School, MD/VA — Lead Teacher
January 2016- May 2021
Created a safe and learning environment for students. Worked with the tadpole
system to write children’s daily reports. Created lesson plans for the school
KEY SKILLS
Excellent written, verbal,
year curriculum. Developed report cards to measure children’s development
and listening skills.
over the school year.
Efficient problem
solving skills.
Chipotle, MD — Crew Member
May 2016- January 2016
Provided friendly, efficient service to each customer. Operated a POS system
accepting cash and credit payments while adhering to proper cash and
accounting procedures. Conducted interviews for the company and provided
training for new new employees.
EDUCATION
University of Maryland, College Park—B.A. Government &
Politics; Minor — Spanish Heritage & LatinX Culture
September 2018 - December 2020
Major GPA: 3.29
Skillful at delegating
tasks.
Organizational skills.
Montgomery College, Rockville— A.A. International Studies
September 2016- May 2018
Dean’s List Academic Honor: 2017
