Emily Nyambura Kariuki

EMILY NYAMBURA KARIUKI HUMAN RESOURCE & ADMINISTRATION SPECIALIST Lead Recruitment1Human Resources Management |Performance Management | HRIS System Management | Relationship Management | Staff Onboarding and Orientation | Budgeting and Financial Management | Payroll Management Travel and Accommodation Coordination | Team Leadership | Health and Safety Compliance | Recruitment and Selection Coordination | Office Administration Tel : - /- | Email :-|Location : Nairobi, Kenya LinkedIn : www.linkedin.com/in/emilynyambura PROFESSIONAL PROFILE Experienced Human Resource & Administration specialist with a robust background in strategic leadership, policy implementation, and comprehensive HR management. Skilled in developing and overseeing HR policies, managing end-to-end recruitment, and administering payroll systems. Proficient in conflict resolution, performance management, and compliance with labor laws. Adept at fostering employee relations, coordinating training programs, and ensuring optimal service delivery. Experienced in office administration, benefits and compensation management, and promoting diversity and inclusion initiatives. Proven track record in managing data and reporting, facilitating change management, and enhancing internal communication. Committed to creating a positive work environment and achieving organizational goals through effective human resource strategies. Career Highlights  Successfully managed over 100 staff from diverse background, in different organizations, locations, with varying positions including casuals, junior, managers and supervisors.  Streamlined employer-employee relations, ensuring that employees had an enabling environment to voice their grievances and concerns without fear.  Reviewed and updated company policies and procedures, initiating a two-year review of all HR and Administration policies and procedures.  Updated the company Code of Conduct to match the existing needs of the company and minimize disciplinary cases.  Introduced exit interviews for exiting staff and used the feedback to improve communication and top management engagement.  Greatly improved decision-making and negotiation skills through hands-on experience in handling various challenging situations, including dealing with diverse employees and service providers.  Transformed the HR department by automating all HR processes, transitioning from a manual system and paperwork to a fully integrated HRIS.  Successfully facilitated a job evaluation exercise that promoted pay scales and grading systems. Technical Competencies          Employee Relations Recruitment & Selection Talent Acquisition On-boarding and off boarding Training & Development Compensation & Renumeration HRIS Proficiency (Enquest, Sapama) Labor laws compliance MicrosoftOffice Communication skills Organization & Time Management Problem- solving & Decision making Adaptability & Flexibility Conflict resolution Emotional intelligence · Emily Nyambura Kariuki CV Page|1 PROFESSIONAL EXPERIENCE Human Resource & Administration Lead | July 2021 – July 2024 ROLSS Africa Solutions Limited (Hybrid) Key Deliverables  HR Strategy Development: Collaborate with senior leadership to develop and implement HR strategies that align with company goals.  Talent Acquisition: Manage the end-to-end recruitment processes for all positions, ensuring efficient and compliant recruitment processes in accordance with organizational policies and procedures. Develop job descriptions, manage job postings, interviews, selection, and background checks.  Implement effective on-boarding programs for new hires to ensure smooth transitions.  HR Policy Development and Implementation: Research, develop, and update HR policies and procedures, code of conduct, to meet overall corporate strategy and statutory requirements, in addition to communicating and training employees on HR policies.  Employee Relations: Proactively address and manage employee relations matters, resolve conflicts, and ensure a positive work environment.  Provide full relationship support on complex matters related to conflict resolution, performance management, and labour laws interpretation by effectively diagnosing issues, recommending solutions, and ensuring implementation of agreed-upon actions.  Ensure effective administration of all human resource functions, including staffing, employee engagement, employee relations, performance management,  Staff Engagement: Assist in organizing employee engagement activities, including team-building. grievance handling, employee welfare, employee wellness and internal communication initiatives.  Leave management ; Establish and ensure a tracking system for all types of leave for all employees is maintained and annual leave planned effectively  Compensation and Benefits Management: Administer payroll management in the HR System (Enquest HRIS) ensuring accuracy, compliance and timeliness.  Manage compensation and benefits programs according to industry standards and organizational goals.  Organisation Culture: Contribute to the development of a robust culture through training of core values, code of conduct and Human Resource Policies and support employees to adhere to them.  Compliance and Risk Management: Ensure compliance with labor laws, mitigate HR-related risks, and maintain up-to-date HR records, including contracts, staff files, and other documentation.  Performance Management: Ensure that employee performance evaluations are completed as scheduled and provide guidance on work and development plans as required.  Work with managers and department leads to ensure that all staff have an up-to-date and relevant job descriptions and performance agreements at the start of every year.  Ensure the annual performance evaluation process is followed and that all staff and managers are familiar with the process, providing training on the new HR System.  Training and Development: Coordinate and facilitate training programs and workshops, identifying training needs, and supporting employee growth and development initiatives.  Support career development initiatives and succession planning.  Manage the development of the human resource and partnerships department to ensure its strategic development and optimal service delivery to all stakeholders.  Corporate Social Responsibility (CSR): Develop, implement, and manage the company’s CSR initiatives to ensure our company positively impacts the community and environment Administration.  HR Budgeting and Cost Management: Develop and manage HR budgets, analyze costs, and optimize efficiency.  Maintain staff files for all staff – including recruitment documents, CVs, valid contracts, timesheets, disciplinary papers and performance evaluations by periodically auditing files. Emily Nyambura Kariuki CV Page|2  Ensure that all mandatory Legal Certificates, licences & Permits are kept current and renewed in a timely manner and ensuring we comply with all regulations  Ensure comprehensive risk coverage for the business through the acquisition of relevant insurance covers at all times, such as WIBA and staff medical cover.  Coordinate travel arrangements and accommodations for employees traveling to Ethiopia, Uganda, and Chad.  Bookings for accommodation and air travel are efficient and timely.  Manage the administration of benefits by working closely with insurance (Medical and WIBA/GPA) to handle staff enrollments and terminations, schedule periodic insurance benefits orientations for all staff members, and track usage and reimbursement of claims.  Manage visa applications for staff traveling to Ethiopia and Chad.  Ensure cost effective ways for running office costs. These include but not limited to kitchen costs, Cleaning & Sanitary costs, Office maintenance & repair costs etc.  Supervise general office maintenance and repair works ensuring they are up to desired standards.  Ensure that all services providers deliver / provide the best service agreed against individual SLAs and address all staff complaints relating to suppliers’ service delivery.  Work closely with Finance Department to ensure value-for-money services from benefits providers, including, but not limited to, ensuring credit notes are issued promptly, verifying credit notes and informing the Finance Department of any anomalies/concerns in service provider reports. Human Resource Officer | November 2020 – May 2021 Aurum Consultants Limited (Hybrid) Key Deliverables  Successfully performed shortlisting and interviews for different companies every week.  Facilitated the recruitment cycle by drafting and posting vacancies, short listing CVs, scheduling interviews, maintaining candidate employment applications, conducting reference checks, extending offers, sending regret letters to unsuccessful applicants, and preparing recruitment reports.  Supported the director in setting up a new auto center by sourcing, recruiting, interviewing, and conducting reference checks for new staff.  Fully supported the director in running three different organizations in different areas.  Initiated the performance management process and employee wellness programs.  Maintained personnel records, managed HR documents (e.g., employment records and onboarding guides), and updated internal databases.  Supported the payroll process by ensuring that correct data was provided to the accounts department. Bank Operations & HR Officer | May 2013 – November 2016 Sidian Bank Limited (On-site) Key Deliverables  Successfully conducted and coordinated training of bank policies in the branch.  Encouraged open communication and rewarded staff, drastically reducing staff absenteeism and turnover.  Responded to over 100 customers daily, solved 90% of their concerns, and advised them accordingly. Cultivated and deepened relationships with customers by providing exceptional service.  Resolved employment-related disputes through proactive communication.  Served as custodian of the bank's keys, security, and classified documents. Acted as the custodian of all HR policies and procedures and ensured adherence.  Ensured compliance with all statutory and regulatory requirements relating to Human Resources. Initiated staff welfare activities and employee wellness programs.  Handled general HR administration, including managing staff attendance registers, leave schedules, setting up HR staff files, maintaining the HR register, collecting employee documents, and facilitating the filling of staff bio-data forms. Emily Nyambura Kariuki CV Page|3      Managed office administration to ensure smooth office operations. Conducted staff clearance processes, including exit interviews and final dues payments. Managed and maintained office equipment and assets, ensuring they were in good working order. Ordered and managed office supplies, ensuring stock levels were adequate. Monitor and ensuring proper use of the company assets e.g., cars, stationery and other items facilitated by the company Additional Experience Operations Officer | January 2008 – April 2013 K-Rep Bank (Now Sidian Bank Limited) (On-site) Office Assistant and Bank Clerk | June 2003 – December 2007 K-Rep Bank (Now Sidian Bank Limited) EDUCATION Bachelors of Business Administration (Human Resource Management) Kenya Methodist University | 2008 – 2011 Uganda National Examination Board (A-Level) Greenville High School | October 1999 – 2000 Kenya Certificate of Secondary Education (KCSE) St.Cecilia Misikhu Girls’ High School | 1995 – 1998 PROFESSIONAL QUALIFICATION  Member of Institute of Human Resource Management (IHRM)  Certified Human Resource Profession (CHRP) | Kenya Institute of Management | 2017 - 2018 REFERENCES Name Occupation Contacts Mrs. Asha Rumba Former Supervisor HR The Talent Management Telephone no: - Email:- Mrs. Anne Mutheu Guyumba Regional Lab Specialist MSF Carol Kariuki HR, ROLSS Africa Solutions Limited Juliet Nyambisa Former Head of Operations Sidian Bank Telephone no: - Email:- Emily Nyambura Kariuki CV Telephone no: - Email:-Telephone no: - Page|4