Emily Luisa Reyes

Emily Luisa B Reyes 351 Perlas Village Brgy Tagapo City of Santa Rosa Laguna-- Profile • Results orientated, dependable, professional, experienced in customer service and case management; • Excels in fast paced environments and works well independently as well as part of a team; • Committed to excellence. Work Experiences Telstra International Philippines Inc. Customer First Champion November 2013 - present MOA Complex Pasay City FOH Experience - Provide world class customer service by handling small business customers’ queries regarding their bill charges and follow up on their new connection and upgrade requests for ADSL, mobile and fixed line services. Case Management - Provide end to end support to small business customers after the ADSL service sale by advising and contacting them via appropriate and available means ie email, sms and calls to update them of the orders’ progress and inform them of the status and recommend workable solutions to issues such as connection and delivery delays and billing disputes TeleTech Customer Care Management Customer Service Representative – Billing and Activation (TELSTRA) September 2008 – November 2013 Sta. Rosa, Laguna BOH Experience (Mobility Fulfillment System – BOH) - Process the release, activation, dirty ticketing and returns of orders for new mobile services. FOH Experience (Telstra Small Business – TBB) - Provide customer support for their billing and activation queries ; account management ; service to sales through leads EDUCATIONAL BACKGROUND Highest Education Level : Undergraduate Course : Bachelor of Science in Information Technology Name of Schools : AMA Computer University Location : Binan City, Laguna Year Attended :- PERSONAL PARTICULARS Age : 31 y/o Date of Birth : 4 December, 1985 Nationality : Filipino Gender : Female