Emily Lapi An

EMILY LAPI-AN VIRTUAL ASSISTANT CUSTOMER SUPPORT SPECIALIST PROFESSIONAL SUMMARY CONTACT--m Taguig City Philippines https://www.linkedin.com/f eed/ SKILLS Customer Service QuickBooks Canva Microsoft Word and Excel Data Entry and Order Processing Calendar and Email Management Reliable and detail-oriented Virtual Assistant with over 2 years of experience in customer service, administrative tasks, and order processing. Skilled in tools such as QuickBooks, MS Office, Canva, and Excel. Known for excellent communication, empathy, and time management. Passionate about helping businesses run smoothly by providing high-quality support. WORK EXPERIENCE Customer Service Representative - Responded to customers inquiries via phone and email Processed orders, handled payment, and track shipments Maintained 95% customer satisfaction rating Used internal CRM system o manage customer records. Factory Worker Veco Paper Corporation - Assisted in the logistics and packaging school supplies Maintain cleanliness and orderliness in the workplace Ensured Quality control in production line tasks CRM EDUCATION LANGUAGES English Tagalog Computer Technician - Datamex Institute of Computer College Clairvoyance Book keeping (ongoing) Expected Completion July 2025 2025 - 2029