Emilrose Reyes

EMILROSE R. REYES Block 1 Lot 14 Bensoville Extension Subdivision, DulongBayan2, San Mateo, Rizal - /- Objective To be able to obtain a high standard of living and to work in a well and descent environment where my skills and work experience would be beneficial to the company. Summary Experienced Service Desk, transcriber, data encoder, provides technical support for computer hardware, software and networks Three (3) years’ experience as a customer service representative supporting technical and non-technical department for a consumer electronic company. Exceptional knowledge in Corporate Product Safety. Knowledgeable in corporate/business mobile application like Blackberry Enterprise, Mobile Iron, and GOOD Performed admin roles in SAP, Entrust, RSA, AD and VPN (includes Remote Access, Login Issues etc.) Work Experience Tata Consultancy ServicesIT Analyst November 4, 2015 – Present 10th Floor, 2 nd Ave., Cor 30 th Street E-Square IT Zone, Crescent Park West, Bonifacio Global City, Taguig City Responsibilities Provides top of the line IT support for Express Scripts employees Performs remote hardware and software troubleshooting. Windows 10 Support Active Directory and NetPro Administration Application Services Support Network Troubleshooting VPN Support Outlook / Email issues Skype account management Good/Blackberry Work provision Software Installation VMware/Vsphere Web Client Support Atos Information Technology IncIT Service Desk January 27 2014– October- Eastwood City, Libis , Quezon City Responsibilities Provides top of the line IT support for Siemens employees Performs remote hardware and software troubleshooting. Windows 7 Support Active Directory and NetPro Administration Application Services Support MS Office Support (Outlook, MS Excel, MS Word) / Exchange Network Troubleshooting and VPN Support Hinduja Global SolutionsTechnical Support Representative / September 2010 – January 2013Non – Technical Support Representative 86 E. Rodriguez Jr. Avenue, Quezon City WalterMart Supermarket Inc.Administrative Assistant April 2005 – November 2006 Sheridan St., Mandaluyong City SPI Technologies IncDocument Analyst (Pre-Editor) June 2003 – May 2004 Pascor Drive, Paranaque City IO Data TechnologiesData Encoder / Administrative Assistant October 2001 – November 2002 Provident Village, Marikina City Asia School of Arts and SciencesComputer Instructor (The College of Information Technology) February 2000 – October 2000 PATTS College of AeronauticsComputer Instructor June 1998 – March 1999 Airport Road, Pasay City Education Central Colleges of the Philippines Bachelor of Science Major in Computer Science June 1994 – April 1998 Eligibility Civil Service Commission Professional Eligibility 80.81 percentile rank Seminar(s) Asia School of Arts and Sciences (The College of Information Technology) Network Security August 21, 2000 Towards Personal Integrity Through Quality Instruction (A Core Value, a Signpost) May 27, 2000 Choosing to Teach (A Lifetime Vocation, a Lifetime Response) May 22, 2000 Microsoft Office using MS Excel May 20, 2000 Effective Team Building in the OrganizationMay 11, 2000 Effective Team Building in the Organization May 11, 2000 Central Colleges of the Philippines CS 428 Computer Project ManagementMarch 18, 1998 Project Workgroup Seminar Workshop December 18, 1997 CS 414 Software Engineering October 11, 1997 Skills Multitasking, 40 – 45 words per minute, and can work with minimal supervision. Knowledge of MS Office 97+, BASIC, COBOL, Visual Basic, C, C++, Visual FoxPro, Lotus Notes, MicroGrafx ABC Flowcharter, Technical Support and Troubleshooting Hobbies Playing Billiards, Reading books, magazines, journals. Surfing the Internet,Sketching Reference Available upon request.