Emilrose Reyes

Experienced Service Desk, transcriber, data encoder, provides technical support for computer hardware, software and networks. Three (3) years experience as a customer service representative supporting technical and non-technical department for a consumer electronic company. Exceptional knowledge in Corporate Product Safety. Knowledgeable in corporate/business mobile application like Blackberry Enterprise, Mobile Iron, and GOOD. Performed admin roles in SAP, Entrust, RSA, AD and VPN (includes Remote Access, Login Issues etc.) Other skills also includes providetop of the line IT support for employees. Performs remote hardware and software troubleshooting and Windows 10 Support. Knowledge in Active Directory and NetPro Administration.Application Services Support. Knowledge in Network Troubleshooting and VPN Support. Supports Outlook / Email issues and Skype account management. Manages Good/Blackberry Work provision and also do Software Installation. Knowledgeable in VMware/Vsphere Web Client Support.