Emilio Rodriguez Zeledon
San Pedro, Costa Rica--LinkedIn: https://www.linkedin.com/in/emilio-rodriguez-a7a245237/
Professional Profile
Systems Engineer with over 3 years of experience supporting cloud-based platforms (Azure),
database management, automation, and third-party integrations. Specialized in troubleshooting
complex technical issues using Oracle and SQL Server, scripting with PowerShell and Python, and
supporting EDI-based integrations for real-time data exchange. Recognized for exceptional
communication skills, customer support, and team leadership throughout project lifecycles—
from planning to production deployment.
Professional Experience
Integration Support Specialist – EDI & Systems Operations
Worldwide Technology – Belen | November 2023 – Present
• Conducted system operations analysis and implemented process improvements through
internal reporting tools.
• Led integration supports using EDI (Electronic Data Interchange) to automate and
streamline real-time data transfer between systems.
• Diagnosed and resolved complex integration incidents efficiently, ensuring minimal
downtime.
• Delivered clear documentation for system updates, integration changes, and business
logic.
• Trained and mentored new support engineers on EDI processes, Oracle SQL usage, and
incident management.
• Kept current with technological trends to enhance integration and automation
performance.
• Utilized advanced Oracle SQL for deep process understanding and troubleshooting.
Technical Software Consultant
Harris Computer – San Pedro | June 2022 – October 2023
• Provided expert support for multiple web products integrated with CISInfinity.
• Developed automation scripts using PowerShell and C# for business-specific actions.
• Managed REST/SOAP API integrations with third-party platforms.
PUBLIC
• Designed, executed, and optimized SQL queries for large-scale data manipulation.
• Led integration projects with Cityworks, Smartworks, and WaterSmart using REST APIs.
Technical Support Engineer – Azure IaaS
Tek Experts – San Pedro | Oct 2021 – June 2022
• Supported customers globally with issues in Microsoft Azure (VMs, DevOps, Scale Sets).
• Reproduced client issues in lab environments and created documentation for resolutions.
• Acted as escalation point and guided junior engineers with technical troubleshooting.
ITS Support Associate I
Amazon – San Pedro | June 2020 – June 2021
• Resolved technical requests via chat/calls/emails from Amazon Corporate users
worldwide.
• Maintained high productivity and support quality in a fast-paced environment.
Education
• Bachelor's Degree in Systems Engineering – Universidad Fidélitas, San José (2018 – 2021)
• Technical Degree in Data Engineering & Python Development – Universidad Cenfotec, San
Pedro (2023 – Present)
• Data Engineer Certification – DataCamp (Online) (2023 – Present)
• High School Diploma – Colegio Madre del Divino Pastor, San José (2016)
Key Projects
Smartworks / Cityworks Integrations – Harris Computer
June 2022 – Present
• Led the integration of CISInfinity with third-party systems like Cityworks and Smartworks.
• Developed REST API interfaces for billing, metering, and customer data synchronization.
• Managed deployment to client production and testing environments.
Technical Skills
• Languages & Tools: PowerShell, C#, Python, JavaScript, SQL, Oracle SQL
• Platforms: Azure IaaS, DevOps, IIS, Web Applications, REST/SOAP APIs
• Data Analysis: Pandas, NumPy, Jupyter, Google Colab, Matplotlib
• Soft Skills: Leadership, Communication, Problem Solving, Training & Mentorship
PUBLIC
