Emieliza Mariano

EMIELIZA MARIANO Virtual Assistant ABOUT ME CONTACT ME -- Highly motivated and detail-oriented professional with exceptional problemsolving skills. Possess strong communication and interpersonal abilities. A quick learner, adaptable to new environments and challenges. Proven ability to manage multiple tasks efficiently and meet deadlines. Committed to continuous learning and professional development. Dedicated to delivering high-quality results, as success is ultimately shared. www.emariano30.wixsite.com Bulacan, Philippines EDUCATION Business Administration Major in Human Resources Management Marian College 2011 - 2015 SKILLS Microsoft Office Programs Visual Design - Canva Email Management Professional Writing Customer Service WORK EXPERIENCE Digital Customer Service - Vistaprint Handling phones, chats, emails. We provide comprehensive customer support by assisting them in monitoring the status of their orders and offering guidance on designing printing materials such as business cards, invitations, banners, and more. In the year 2024, I was fortunate enough to secure an internship as a real-time analyst, which provided me with invaluable hands-on experience over a period of six months. During this time, I honed my skills in attention to detail, ensuring the accuracy of data, effectively prioritizing tasks based on deadlines, and improving my ability to multitask efficiently. This experience not only enhanced my professional development but also equipped me with the necessary skills to excel in a fast-paced and demanding work environment Internship Program: Employee Relations, Year 2019 During my internship in Employee Relations in 2019, I engaged in various administrative tasks, including drafting regularization contracts, documenting coaching sessions, and implementing disciplinary actions for employees. My primary responsibility was to serve as a liaison between employees and management, fostering an environment of open, transparent, and effective communication. Additionally, I organized activities and programs aimed at enhancing employee morale, motivation, and overall job satisfaction. - Salesforce Customer Service Video Conferencing Managing phone contacts in the telecommunications industry in Canada. Task Prioritization Multitasking Attention to Detail Adaptability Accountability Startek Philippines Inc., Sales Coordinator 2014 - 2015 New Hope Philippines Inc., Preparing and managing sales documents (quotes, contracts, invoices) Managing order processing and tracking shipments or deliveries Ensuring the sales team has the necessary materials (product samples, brochures)