Emieliza Mariano

Experienced customer service professional with 10 years in international accounts with proven success in communication, problem-solving, and multitasking. Eager to transition into a Virtual Assistant role, bringing excellent organizational skills and a commitment to learning and supporting remote operations to contribute to the success of your business.

Home-based professional with 4 years of remote work experience, demonstrating the ability to work independently with minimal supervision. While not formally titled as a Virtual Assistant, I have developed strong adaptability, time management, and task efficiency in a remote environment. Proven ability to stay organized, meet deadlines, and quickly learn new tools.

Skills are;

Customer Support

• Responding to customer inquiries via email, chat, or social media.
• Processing orders, returns, and refunds
• Managing CRM tools and updating client records
• Following up with clients or leads

Administrative Support

• Calendar management and appointment scheduling
• Email management and inbox organization
• Preparing reports, presentations, and documents
• Travel arrangements and itinerary planning

Social Media Management

• Creating and scheduling posts
• Engaging with followers and responding to comments/messages
• Designing basic graphics using tools like Canva