EMERSON GUDIEL
P R O FESIONAL PR O F I L E
I am confident in my ability to develop
relationships with effective communication in
order to achieve the goals that lead to the
success of the team.
T O O LS
Communication and project management
tools, Asana, Trello, ClickUp, Jira, G-Suite,
Zendesk.
Marketing tools Google ads, Mailchimp,
multiple CRM´s, content tools and SEO.
CEUTEC Honduras
Bachelor of Business Administration 2014
CONT A C T
San Pedro Sula, Honduras
--LinkedIn: @emersongudiel
C U R RENT WORK
Operations Manager. B2C Poo Crew
Canada Sep 2021Business operations, projects, task
assignation, motivation, deliverables,
route, and service planning.
Onboard new employees and work with
teams in 8 cities across Canada.
Financial/sales forecast and monitoring
Google Ads
1 on 1 inbound sales and onboarding
R E L E VANT WOR K
E X P ERIENCE
Customer Success Manager
SaaS B2B-Jivochat
Oct2017 - Oct 2021 · 4 yrs Remote
Managed the customer onboarding process via
call, chat, video call, and email.
Ensured the adaptation and success of new
customers who used the app on their web
pages.
Financial/sales forecast and monitoring
Worked with marketing agencies, developers,
freelancers, or similar to be part of the affiliate
program.
Close sales, contracts, alliances, and renewals
to ensure total customer satisfaction in the
entire process
Business Developer- PartnerHero
Feb 2015 - Oct 2017 2 years USA
Business Development Manager
Supporting the development of Quora,
Coursera, and Udemy. Generating profitable
business models for scaled and sustainable
growth.
Startek, Team Leader and Senior TL Mar 2013 - APR
2015
Call center operations. In charge of
performance and quality of a 15 agents team.
Senior TL overseeing 6 teams of CSRs
