EMELITA A. JADRAQUE
MOBILE NO.: -
E-MAIL ADD.:-
Objective:
To become stable in a progressive company wherein my knowledge and skills
will put to good use, to develop my full potentials and to be an asset in the
organization.
Educational Attainment:
COMPUTER SYSTEM TECHNICIAN COURSE
A.M.A. Computer Learning Center,
Alabang, Muntinlupa City, Philippines
1998 – 2000
Professional Skills:
Proficient in MS Office such as Microsoft Access, Microsoft Visio, Microsoft Outlook,
Microsoft Word and Microsoft Excel.
QMS & EMS Internal Auditing
Seminars/ Trainings Attended:
17 Jul. to 06 Aug 2013
Human Resource and Administration Skills
- Parker Training Administrative, Dubai, UAE
12 Sept 2012
Corrective Action/ Problem Solving Training
- National Air Cargo, Dubai Free Zone
05 September 2005
18 July 2005
22 September 2004
26 April 2004
14 to 15 Nov. 2007
Corrective Action/ Problem Solving Training
ISO14001:2004 Awareness Training
EMS Awareness and Implementation
KAIZEN QC Problem Solving Approach
ISO 9001:2000 QMS Internal Audit Training
Awards:
One Year Perfect Attendance Award
Certified Internal Quality and Environmental Auditor
- Fuji Electric Philippines, Inc.
- Fuji Electric Philippines, Inc.
Concentrix North Edsa - Quezon, City
Customer Care Representative (Sprint Account)
March 27, 2019 to September 17, 2019
To ensure that the customer is happy, satisfied & feeling valued after every call by
making sure to resolved their issues within the call.
Answering inbound phone calls to support the sales team and assist customers’ inquiries
about their bills, basic trouble shooting of their devices (tablet and mobile phones) and
mobile apps,
Accepting payments and/ or setting-up payment arrangements if the customer is not
ready yet to settle their bill within their due date
Assist customers with their refund, disputes and/or credits if necessary
Cancellation of customer’s tablet line if they wished to
Setting up appointments to the Sprint stores
Swap phones or switches an inactive phone to an active phone in an account
Flip-Flops or switching two active phones in an account
Sending request to the back office for phone unlock
Assist customers to change/ cancel their mobile plan and/or adding international
services to their plan.
Properly sending a report of Fraud case to Fraud Management Team if applicable
Making outbound calls to follow-up with the customer if their issue has been resolved
specially when they called for about Network or device Issue
Responsible to make sure that all customer’s information are confidential
National Air Cargo
FOB Admin. Executive
August, 2010 to September, 2016
Responsible in screening candidates for suitable position in Forward Operations
Department
Conducting orientation for newly hire FOB employees (Company Profile, SOP, Company
Ethics, Department Orientation, Organizational Chart & Admin. procedures)
Perform a variety of general office support duties; make copies/scans; maintain calendar
of activities of FOB Manager.
Handle and process paper works and reports for hiring and resigning/ terminating
personnel.
Update and maintain records for less than 200 personnel which includes;
Responsible for recording & tracking leave details for staff members in Field Operations
and assigning R&R dates & provide staff’s entitlement of R&R days based on their R&R
cycle
Counselling FOB personnel
Maintain each bases’ confidential & non- confidential records.
Prepares final settlement report.
Prepare Census report to be sent to US Transcom.
Providing FOB personnel salary report including deductions and allowances.
Check, balance & track the petty cash allotted for 16 bases / 4 countries at the end of
every month when the Petty Cash log & receipts were sent down for Accounts.
Audit Expense Statements submitted by all FOB personnel, obtain the approval for the
expenses from the Sr. Manager Field Operations.
Processing cash (Expense Reimbursements) & documents across to the bases as
Service Cargo.
Prepares local purchase order (LPO)
Purchasing bases’ requirements.
Preparing Salary & Employment Certificates
Monitoring movement of customers’ medical supplies (Reports are in Microsoft excel
format with different Graph types).
Monthly submission of FOB department’s expenses report.
Distributing personnel’s cash salaries to all bases.
Check, balance & track the petty cash allotted for 16 bases / 6 countries at the end of
every month when the Petty Cash log & receipts were sent down for Accounts.
Audit Expense Statements submitted by all staffs, obtain the approval for the expenses
from the Sr. Manager Field Operations.
Processing cash (Expense Reimbursements) & documents across to the bases as
Service Cargo.
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Medical report
Police Clearance
Vacations & Sick Leaves
Incident Report
Letter Of Authority (LOA / permit to live and work inside American bases)
Prepares and send out the weekly accountability of staff members in the forward areas
report to Sr. Management.
Ensure supporting documents are updated, distributed and accessible for each
appointment
Draft letters, correspondence and other required documents
Write minutes of the meeting and ensure follow up on action plans
Ensure appointment logistics and preparation requirements, follow up and record
keeping
Assists with travel plans, itineraries and agendas, ensuring documents and logistics are
prepared in advance
Responsible for monitoring staff’s movement & coordinating UAE Visas, billeting,
transport and plane tickets for less than 200 staffs going on vacation or business travel.
Preparing and submitting Organizational Chart (Microsoft Visio) on monthly basis to top
management.
Arrange accommodation and transportation for Company guest & FOB personnel.
Responsible for finding hotels and opening credit account facilities.
Responsible for obtaining staff’s working permit & Afghanistan Visa.
Fuji Electric Philippines, Inc.
QM/QC (QA) - Sr. Inspector
September ’07- February, ‘09
Duties and Responsibilities:
Counselling subordinates.
Handles performance appraisal for 10 subordinates
Do monthly report for section’s attendance & punctuality, problems encountered, input &
output, and Non-conformance Report to Top Management in Japan
Prepare monthly shifting schedule in production area
Sending information, memorandum and reports to top management through e-mail.
Responsible for taking-up minutes of the meeting
Responsible in checking, receiving, purchasing and maintaining office supplies and
indirect materials for production use.
Production Monthly Inventory.
Prepares materials needed for auditing, meetings, orientations and trainings.
Responsible in filing & safe-keeping of internal & external documents, check sheets and
records.
Responsible for machines daily checking & request for machine calibration if needed.
Fuji Electric Philippines, Inc.
Environmental Engineering Dept. – Sr. Clerk
June ’05- September, ‘07
Duties and Responsibilities:
Responsible in Hotel & Restaurant reservations for Company business purposes.
Responsible for control, maintaining and improvement of Management System (EMS)
documents.
Responsible for preparation and encoding of new and revised documents.
Responsible for taking-up minutes of the meeting.
Scrap monthly report.
Responsible for distribution and retrieving of all EMS documents.
Responsible in safekeeping of EMS documents and procedures of each department
related to EMS.
Responsible in EMS audit schedule
Fuji Electric Philippines, Inc.
QM/QC (QA) – Stock Assurance Inspector
August ’00- June, ‘05
Duties and Responsibilities:
Responsible for determining whether finished goods received from Production
Department were good for shipment or to be hold at FEP.
Supports Document Control Center (DCC) activities.
Supports Internal Quality Audit (IQA).
Responsible for the issuance of Non- Conformance Report for rejected units and
products.
Personal Data:
Date of Birth:
Place of birth:
Sex:
Civil Status:
Nationality:
Languages:
January 28, 1981
Pulilan, Bulacan Philippines
Female
Married
Filipino
Filipino, English
I HEREBY CERTIFY THAT THE ABOVE INFORMATION ARE TRUE AND CORRECT TO THE
BEST OF MY KNOWLEDGE AND BELIEF.
Emelita A. Jadraque
Applicant
