Emeka Onyewuchi Sam

EMEKA ONYEWUCHI CUSTOMER SERVICE REPRESENTATIVE SUMMARY Detail-oriented customer service representative with three years of experience in providing excellent customer service, adresssing and resolving complex customer querries. Passionate about building strong customer relatonship, driving brand loyalty, and increasing customer satisfaction and engagement EXPERIENCE SKILLS Customer Service Representative Scholason Global Services ltd. - Lagos January 2020- April 2024 1. Provided assistant and guide to customers 2. Answered calls and reported complaint to the relevant authorities & updated customer database 3. Made cold calls to customers about company's product and services MS Office skills- MS word, MS Excel, MS PowerPoint Designing Skills- Canva, Corel Draw CRM Software- NGUCC, CRM, X-LITE, AMEYO Account Management- Single View, MAXIMUS, CRBT, MODE, Sub Engine, CCUI, ECMS      Call Centre Agent Airtel Nigeria - Lagos November 2018- December 2019 Commuication skills Attentive listner Organizational skills Telemarketing Time management 1. Engaged in back office issue resolution, close looping and customer base building 2. Improved CSAT and drove Net promoters score 3. Made outbound call to customers EDUCATION REFERENCES - Bachlor of Science Lagos state University, Lagos - High School Wetland College, Lagos Esther Amaka Lead CSR, Senior Benefits-Jack Emmanuel Consultant, Propstaed Real Estates- CERTIFICATES CONTACT Customer relationship management Alison Education 2020 Certificate in Digital Marketing Google DSA 2021 -- @ Certificate in Project management Udemy B.Sc. Biology Science Lagos State University 2016 www.bit.ly/3NTlCfz