Emeka Charles

Charles Chiduziam Emeka Product Manager | Lagos, Nigeria-| www.linkedin.com/in 📧 🔗 📞 - - Professional Summary Results-driven Product Manager with a proven track record of delivering impactful product solutions in asset finance and digital banking. Skilled in Agile methodologies, market research, data-driven decision-making, and cross-functional collaboration. Adept at driving product growth, improving customer experience, and aligning product strategy with business goals. Passionate about building user-centric products that deliver measurable results. Core Skills ●​ Product Management: Agile/Scrum, Product Lifecycle Management, User Story Mapping, Product Roadmapping, Requirements Gathering ●​ Market Analysis: Competitive Analysis, Customer Insights, Market Research, Trend Identification ●​ Data Analysis: KPI Tracking, Performance Optimization, A/B Testing, Data-Driven Decision Making ●​ Collaboration: Stakeholder Management, Cross-Functional Team Collaboration, Communication (written & verbal), Presentation Skills ●​ Problem-Solving: Critical Thinking, Analytical Skills, Process Optimization, User-Centric Design ●​ Technical Skills: Metabase, Jira, Product Testing, Onboarding Flows, UI/UX familiarity Professional Experience Product Manager Dot MFB | Lagos, Nigeria | 12/2023 – Present ●​ Drove Transaction Growth: Played a key role in launching a bill payment and betting integration, contributing to a 3x increase in weekly transaction volume (from 2.3M to 6.5M) and consistent monthly growth exceeding 20M transactions. ●​ Optimized KYC Process: Contributed to the design of a scalable KYC process, balancing regulatory compliance with an optimized user experience. ●​ Improved Customer Satisfaction: Analyzed customer feedback (350+ customers) and identified areas for improvement, contributing to a significant increase in Net Promoter Score (NPS). ●​ Enhanced Agile Practices: Supported the implementation of Agile methodologies, contributing to a 50% improvement in team velocity and faster delivery of customer-centric solutions. ●​ Led ERP Development: Contributed to the development and launch of Leapcore ERP for Asset Finance, a key product that drove a 30% increase in efficiency. This involved designing a system to digitize asset data input and management, moving away from manual processes. ●​ Collaborate Cross-Functionally: Consistently collaborated with product, design, and engineering teams to ensure alignment of product initiatives with user needs, business goals, regulatory requirements, and market demands. This included participating in market research, user interviews, onboarding flow testing, and post-launch performance monitoring. Facility Manager Lead and Project Manager Forte-meade Design | Lagos, Nigeria | 02/2023 – 11/2023 ●​ Managed multi-site facility operations, enforced risk controls, and ensured seamless service delivery through team coordination and budget oversight ●​ Oversaw day-to-day facility operations across 5+ sites, ensuring 99% uptime through proactive maintenance and team oversight.. ●​ Developed and enforced internal compliance protocols and operational controls, resulting in zero safety violations and audit readiness. ●​ Led procurement and vendor management processes, reducing excess spending by 15% and increasing procurement efficiency ●​ Created detailed weekly reports and dashboards for senior stakeholders, enabling faster decisions and improved operational visibility. ●​ Coached site leads and technicians to adopt agile-style standups and reporting cycles, improving issue resolution speed by 25%. Facility Manager/Project Manager Bosker Real Properties Limited | Lagos, Nigeria | 11/2021 – 11/2022 ●​ Delivered operational efficiency and project visibility across construction and property management arms.​ Managed schedules and deliverables for multiple real estate projects, achieving 95% on-time task completion across a 6-month rollout. ●​ Oversaw contract negotiations and vendor management, securing favorable terms and reducing project delays by 20%. ●​ Conducted internal QA checks and operational walkthroughs, ensuring delivery quality met business standards and customer expectations. ●​ Standardized reporting templates and implemented internal updates that improved team alignment and transparency across stakeholders. ●​ Resolved site-level issues swiftly by setting up a centralized feedback system, cutting down escalation time by 30%​ Education & Certifications ●​ B.sc Social Works | University of Calabar, Nigeria | 09/2017 – 03/2021 ●​ Certifications: ○​ ○​ ○​ ○​ Product Management – Conclase Academy UI/UX Design – Great Learning Design Thinking – Alisson Product Management – Great Learning Interest Product innovation, customer experience optimization, Agile methodologies