Emeka Charles

I’m Charles Chiduziam Emeka, a product leader who thrives at the intersection of business strategy, user needs, and technology. Over the past few years, I’ve delivered impactful fintech solutions across onboarding, KYC, digital savings, fixed deposit management, and bill payments—working within fast-paced startups and regulated financial institutions.

At Dot Bank, I led the product management of our digital onboarding and KYC journeys, where I focused on reducing user drop-off and enhancing verification speed. My proudest achievement was reducing onboarding churn by 27% within a single quarter through user research, automated flows, and iterative testing with the compliance and design teams. I championed collaborative rituals across product, engineering, and operations to drive consistent improvements in user journey outcomes.

One of the highlights of my work was launching our bill payment platform, which not only delivered high customer utility but also became a new revenue stream contributing over 20% of monthly transactional income within 3 months. I worked closely with engineering to prioritize real-time utility integrations and ensured seamless backend processes with QA-tested product specs.

I’ve also built and shipped savings and fixed deposit features used by thousands of customers, driving both acquisition and retention. I focus heavily on understanding user behavior through analytics, surveys, and interviews—translating these insights into actionable product specs and business goals. I work comfortably with tools like Jira, Notion, Figma, Trello, and Retool, and I’m certified in Agile and Scrum practices.

Beyond the technical and tactical, I’m someone who believes in people, clarity, and continuous improvement. I bring empathy to every conversation, structure to every sprint, and creativity to every product problem. Whether it's leading cross-functional teams or working with stakeholders to define KPIs, I show up to create products that matter for the business, the users, and the future.

I’m now looking to join a growth-driven team where I can add value, challenge assumptions, and help shape the next chapter of digital innovation.