Emaediong Joseph

EMAEDIONG JOSEPH Executive Assistant | Virtual Assistant | Remote Operations Manager Email:-| Twitter: https://x.com/uwakima01 | Portfolio: https://tinyurl.com/Ema-portfolio PROFESSIONAL SUMMARY Strategic and tech-savvy Executive Assistant with 6 years of support experience, directly assisting C-suite executives, startup founders, and cross-functional teams. Adept in calendar and inbox management, high-volume communications, customer success, travel logistics, CRM, social media coordination, and task automation. Proven track record of increasing executive efficiency by over 40%, reducing operational lags, and supporting high-stakes decisions with structured assistance. Recognized for professionalism, confidentiality, multitasking, and the ability to thrive in high-pressure, fast-paced environments. I don’t just manage tasks, I create clarity, save time, and bring calm to chaos. CORE COMPETENCIES Executive Support: Inbox Management | Calendar Coordination | Travel Planning | Meeting Scheduling | Minutes & Agenda Drafting | Social Media | Appointment Scheduling | Documentation & Reporting | Time & Workflow Management | Research & Data Interpretation Operations & Administration: Workflow Automation | Task Prioritization | Documentation | SOPs | Process Optimization | Analytical Thinking | Team Coordination Customer Success: CRM Management | Client Follow-ups | SLA Monitoring | Conflict Resolution | Multichannel Communication Digital Tools: Google Workspace | Microsoft Office | ClickUp | Trello | Asana | Notion | Monday.com | Buffer | HubSpot | Intercom | Calendly | Slack | Zoom | Zapier | QuickBooks Soft Skills: Time Management | Confidentiality | Proactivity | Attention to Detail | Verbal & Written Communication | Emotional Intelligence | Leadership | Problem Solving | Critical Thinking | Collaboration | Creativity | Adaptability PROFESSIONAL EXPERIENCE Virtual Executive Assistant | AFRIMENT January 2025 – July 2025 • Developed branded email templates via Canva, boosting open rates by 20%. • Built customer autoresponder flows, reducing average email response time by 35%. • Managed executive meeting cadence and weekly check-ins, ensuring follow-ups, accountability, and progress tracking across departments. • Researched and presented reports on AI cybersecurity trends with visual infographics for internal teams. • Coordinated logistics for a conference, including vendor coordination, budgeting, and timeline management; optimized travel routes using Google Maps to minimize distance between airport, hotel, and conference venue; planned meals and outfits according to weather; and prepared emergency contact lists for all stakeholders. • Handled travel arrangements, itineraries, meeting setups, and stakeholder communications across multiple time zones. • Coordinated and managed corporate and personal gift orders for executives and clients, ensuring timely delivery, alignment with preferences, and adherence to budget. • Created lightweight SOPs and internal tools to scale operations within the Office of the CEO. • Generated product images and promotional videos using Grok Imagine, ChatGPT, Gemini AI, and Google Studio to enhance marketing and communications. Key Results: • Delivered a complex multi-stakeholder event on budget and ahead of schedule. • Maintained a 96% client satisfaction rating throughout the internship duration. • Established a structured meeting cadence for leadership, improving team alignment and reducing missed deadlines by 25%. Executive Assistant & Admin Support | Hybrid Jan 2019 – Nov 2024 • Provided end-to-end administrative support to multiple executives and startup teams, managing calendars and ensuring 100% scheduling accuracy. • Managed 100+ daily emails, reducing executive load by 60% and prioritizing high-impact communications. • Performed data entry, financial record keeping, and expense tracking with 100% accuracy. • Coordinated operational workflows, vendor management, and project deadlines, improving efficiency by 40%. • Conducted outreach to vendors, clients, and internal teams, improving response times by 35%. • Created and maintained documentation systems, SOPs, and client records in Notion and Google Drive, reducing onboarding and retrieval time by 30%. • Managed social media accounts, scheduling content and increasing LinkedIn engagement by 45%. • Generated weekly and monthly reports to support executive decision-making. Key Achievements: • Reduced workflow delays by 40%. • Increased client retention by 25%. • Cut average issue resolution time from 24 to 6 hours. • Streamlined administrative and operational processes, freeing up executive time for strategic work. Executive Assistant | EMMA-EMEK ENTERPRISE (Onsite) Mar 2012 – Aug 2016 • Provided full executive support to the CEO, managing calendar scheduling, email correspondence (100+ emails/week), and communication channels to ensure seamless operations. • Maintained client relationships through proactive follow-ups, service coordination, and timely issue resolution (95% client satisfaction). • Organized, tracked, and coordinated product deliveries, ensuring 100% on-time delivery. • Assisted in production operations, optimizing workflow and meeting daily targets, improving efficiency by 20%. • Maintained and updated client records, financial documents, and internal databases, reducing retrieval time by 30%. • Monitored and tracked expenses, preparing weekly summaries to support executive decision-making. • Managed internal and external communications, acting as point of contact for clients, vendors, and staff, improving response time by 40%. Key Achievements: • Reduced scheduling conflicts by 25%. • Streamlined document and record-keeping processes by 30%. • Coordinated production and delivery logistics, maintaining 100% on-time fulfillment. • Strengthened client retention and satisfaction through structured communication. ADDITIONAL EXPERIENCE Production Team Member | ENISTORES BAKERY (Onsite) Oct 2021 – Mar 2022 • Followed detailed prep schedules to meet daily production targets with 100% consistency. • Collaborated with a team of 6 to streamline workflow, reduce waste, and meet high-volume orders. Ghostwriter & Storyteller (Freelance / Personal Projects) Jan 2020 – Present • Produced high-quality, original content, consistently writing 2,000+ words per day without AI or plagiarism. • Delivered compelling stories and long-form content, meeting 100% of deadlines. • Conducted in-depth research for accurate, creative, and engaging narratives. • Collaborated with clients to develop content strategies and narrative voice. Key Achievements: • Built a reputation for originality, consistency, and high-quality storytelling. • Strengthened skills in research, creative writing, project management, and deadline discipline. Data Analytics Projects (Freelance / Personal Projects) Jan 2023 – Present • Executed multiple hands-on data analytics projects across transportation, e-commerce, health, meriskill, and superstore industries. • Cleaned, interpreted, and visualized large datasets to extract actionable insights for business decision-making. • Designed dashboards, reports, and interactive visualizations using SQL, Excel, and Tableau. • Conducted trend analysis, KPI tracking, and performance reporting to support strategic planning. • Collaborated with stakeholders to translate complex data into easy-to-understand insights, improving operational efficiency and business outcomes. Key Achievements: • Developed dashboards and reports that reduced reporting time by 30%. • Identified operational inefficiencies, providing recommendations that increased decision-making speed by 25%. • Strengthened skills in data cleaning, SQL querying, Excel modeling, Tableau visualization, and analytical interpretation. EDUCATION Bachelor’s Degree in Food Science & Technology University of Uyo, Akwa Ibom State, Nigeria — Mar 2024 • Relevant Coursework: Quality Control, Research Methods, Documentation, Communication & Presentation Skills • Transferable Skills: Research & Analysis, Report Writing, Accuracy, Critical Thinking CERTIFICATIONS • General Virtual Assistant (Digital Witch Support Community) — Oct 2022 • Google Data Analytics Certificate (Coursera) — Apr 2023 • Social Media Management (Digital World Tech) — Mar 2025 • Virtual Assistant Internship (Afriment) — Jul 2025 • AI Master Class (Afriment) — Nov 2025 TECHNICAL SKILLS • CRM & Customer Tools: HubSpot, Intercom, Freshdesk, Zendesk • Project Tools: ClickUp, Trello, Notion, Asana, Monday.com • Office Suite: Google Docs, Sheets, Drive, Microsoft Excel • Communication: Slack, Gmail, Zoom, Microsoft Teams • Design Tools: Canva (Templates and Newsletter Design) • Social Media Management: LinkedIn, Instagram, Twitter, Facebook (Buffer, Meta Suite) • Automation: Zapier, Inbox Filters • AI Tools: ChatGPT, Grok, Perplexity AI, Gamma AI, Gemini AI, Claude, Grammarly KEY METRICS & IMPACT • Reduced executive email volume by 60%. • Scheduled and managed 1,00+ meetings with 100% success. • Maintained 95% SLA across support interactions. • Improved onboarding efficiency by 30% through SOP documentation. • Supported $100,000+ in event logistics without overruns. • Increased LinkedIn engagement by 45%, improving brand presence. ADDITIONAL DETAILS • Availability: Full-time Remote (Flexible Hours) • Work Setup: Fast Internet, Backup Power, Dedicated Workspace, Professional Headset • Languages: Fluent English • Personal Interests: Yoga (wellness & focus), Creative Writing • References: Available on request