Emaediong Joseph

EMAEDIONG JOSEPH​ Executive Assistant | Virtual Assistant | Remote Operations Manager | Customer Experience Specialist​ ​ Email:-| Phone: - | Location: Akwa Ibom, Nigeria | Twitter: https://x.com/uwakima01 | Portfolio: https://tinyurl.com/Ema-portfolio PROFESSIONAL SUMMARY​ Strategic and tech-savvy Executive Assistant with over 6 years of remote support experience, directly assisting C-level executives, startup founders, and cross-functional teams. Adept in calendar and inbox management, high-volume communications, customer success, travel logistics, CRM, social media coordination, and task automation. Proven track record of increasing executive efficiency by over 40 percent, reducing operational lags, and supporting high-stakes decisions with structured assistance. Recognized for professionalism, confidentiality, multitasking, and the ability to thrive in high-pressure, fast-paced environments. I don’t just manage tasks, I create clarity, save time, and bring calm to chaos. CORE COMPETENCIES​ Executive Support: Inbox Management | Calendar Coordination | Travel Planning | Meeting Scheduling | Minutes & Agenda Drafting | Social Media | Appointment Scheduling | Documentation & Reporting | Time & Workflow Management | Research & Data Interpretation Operations & Administration: Workflow Automation | Task Prioritization | Documentation | Standard Operating Procedures (SOPs) | Process optimization | Analytical Thinking | Team Coordination Customer Success: CRM Management | Client Follow-ups | SLA Monitoring | Conflict Resolution | Multichannel Communication Digital Tools: Google Workspace | ClickUp | Trello | Asana | Notion | HubSpot | Intercom | Calendly | Slack | Zoom Soft Skills: Time Management | Confidentiality | Proactivity | Attention to Detail | Verbal & Written Communication | Emotional Intelligence | Leadership | Problem solving | Critical thinking | Great-communicator | Detail-oriented | Highly Organised | Conduct research | Resourceful | Reliable | Collaboration | Initiative | Adaptability PROFESSIONAL EXPERIENCE Virtual Assistant Intern | AFRIMENT June 2025 – July 2025 ​ • Developed branded email templates via Canva, boosting open rates by 20 percent.​ • Built customer autoresponder flows, reducing average email response time by 35 percent.​ • Coordinated logistics for a $100,000 Tech Conference, including vendor coordination, budget and timeline management.​ • Researched and presented reports on AI cybersecurity trends with visual infographics for internal teams.​ • Handled travel arrangements, itineraries, meeting setups, and stakeholder communications across three time zones.​ Key Results:​ • Delivered a complex multi-stakeholder event on budget and ahead of schedule.​ • Maintained a 96 percent client satisfaction rating throughout the internship duration. Executive Assistant & Customer Support (Remote)​ (Virtual Assistant) Jan 2019 – Nov 2024 ​ • Managed five executive calendars across multiple time zones and improved scheduling accuracy by 98 percent using Calendly and Google Calendar.​ • Handled over 100 emails per day across multiple inboxes, reducing average executive email load by 60 percent.​ • Created structured documentation systems using Trello and Google Drive, reducing onboarding time for new team members by 30 percent.​ • Coordinated over 20 international travel arrangements with zero last-minute changes or missed flights.​ • Supported end-to-end client communications via email and live chat, maintaining a 95 percent SLA compliance rate.​ • Generated weekly reports using Google Sheets and Notion to support executive decision-making.​ • Managed company and client social media accounts, created and scheduled content, and increased Linkedin engagement by 45 percent within three months.​ • Tracked and analyzed basic campaign metrics using platform insights to provide monthly performance updates. • Served as a liaison between executives, clients, and cross-functional teams to coordinate high-level services and logistics, supporting over 50+ projects and vendor relationships with efficiency and professionalism​ Key Results:​ • Reduced workflow delays by 40 percent.​ • Increased client retention by 25 percent through improved communication touchpoints.​ • Cut average issue resolution time from 24 to 6 hours.​ • Boosted online brand visibility through consistent social media content and engagement strategies. Customer Service Associate | ENISTORES​ (part-time) Mar 2021 – Apr 2022 ​ • Managed over 70 daily customer requests both in-person and via phone.​ • Created a basic tracking system using Google Sheets to monitor purchase patterns and customer feedback.​ • Contributed to 15 percent repeat customer growth through proactive follow-ups. Client Service Representative | EMA-EMEK ENTERPRISE​ (Onsite) Mar 2012 – Aug 2016​ • Maintained client relationships through consistent communication, delivery coordination, and after-sales service.​ • Managed basic financials and client data via mobile apps and Google Calendar. EDUCATION​ Bachelor’s Degree in Food Science & Technology ​ ​ ​ ​ ​ University of Uyo, Akwa Ibom State, Nigeria — Mar 2024 ​ ​ ​ ​ ​ Relevant Coursework: Quality Control, Research Methods, Documentation, Communication & Presentation Skills. ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Transferable Skills: Research & Analysis, Report Writing, Accuracy, Critical Thinking CERTIFICATIONS​ General Virtual Assistant (Digital Witch Support Community) — Oct 2022 ​​ Google Data Analytics Certificate (Coursera) — Apr 2023​ Social Media Management (Digita World Tech Academy) — June 2025​ Virtual Assistant Internship (Afriment) — July 2025 ​ TECHNICAL SKILLS​ CRM & Customer Tools: HubSpot, Intercom, Freshdesk, Zendesk​ Project Tools: ClickUp, Trello, Notion, Asana, Monday.com​ Office Suite: Google Docs, SpreadSheets, Drive, Microsoft Excel​ Communication: Slack, Gmail, Zoom, Microsoft Teams​ Design Tools: Canva (Templates and Newsletter Design)​ Social Media Management: LinkedIn, Instagram, Twitter, Facebook Scheduling Tools (Buffer, Meta Suite)​ Automation: Workflows with Zapier and Inbox Filters KEY METRICS & IMPACT​ • Reduced executive email volume by 60 percent.​ • Scheduled appointments and managed over 1,000 meetings with 100 percent success rate.​ • Maintained 95 percent SLA across all support interactions.​ • Improved onboarding efficiency by 30 percent through SOP documentation.​ • Supported over $100,000 in event logistics without overruns.​ • Increased LinkedIn engagement by 45 percent and improved brand presence through content strategy. ADDITIONAL DETAILS​ Location: Akwa Ibom, Nigeria​ Availability: Full-time Remote (GMT+1, Flexible Hours)​ Work Setup: Fast Internet, Backup Power, Dedicated Workspace, Professional Headset​ Languages: Fluent English​ ​ ​ ​ ​ ​ ​ ​ ​ Personal Interests: Yoga (for wellness and focus), Creative Writing ​ References: Available on request