Emaediong Joseph

EMAEDIONG JOSEPH Executive Assistant | Virtual Assistant | Remote Operations Manager | Customer Support Specialist PROFESSIONAL SUMMARY Strategic and tech-savvy Executive Assistant with over 6 years of support experience, directly assisting C-suites executives, startup founders, and cross-functional teams. Adept in calendar and inbox management, high-volume communications, customer success, travel logistics, CRM, social media coordination, and task automation. Proven track record of increasing executive efficiency by over 40%, reducing operational lags, and supporting high-stakes decisions with structured assistance. Recognized for professionalism, confidentiality, multitasking, and the ability to thrive in high-pressure, fast-paced environments. I don’t just manage tasks, I create clarity, save time, and bring calm to chaos. CORE COMPETENCIES Executive Support: Inbox Management | Calendar Coordination | Travel Planning | Meeting Scheduling | Minutes & Agenda Drafting | Social Media | Appointment Scheduling | Documentation & Reporting | Time & Workflow Management | Research & Data Interpretation Operations & Administration: Workflow Automation | Task Prioritization | Documentation | Standard Operating Procedures (SOPs) | Process optimization | Analytical Thinking | Team Coordination Customer Success: CRM Management | Client Follow-ups | SLA Monitoring | Conflict Resolution | Multichannel Communication Digital Tools: Google Workspace | Microsoft Office | ClickUp | Trello | Asana | Notion | HubSpot | Intercom | Calendly | Slack | Zoom | Zapier Soft Skills: Time Management | Confidentiality | Proactivity | Attention to Detail | Verbal & Written Communication | Emotional Intelligence | Leadership | Problem solving | Critical thinking | Great-communicator | Detail-oriented | Highly Organised | Conduct research | Resourceful | Reliable | Collaboration | Initiative | Adaptability PROFESSIONAL EXPERIENCE Virtual Executive Assistant | AFRIMENT January 2025 – July 2025 • Developed branded email templates via Canva, boosting open rates by 20%. • Built customer autoresponder flows, reducing average email response time by 35%. • Managed executive meeting cadence and weekly check-ins, ensuring follow-ups, accountability, and progress tracking across departments. • Researched and presented reports on AI cybersecurity trends with visual infographics for internal teams. • Coordinated logistics for a $100,000 tech conference, including vendor coordination, budgeting, and timeline management. • Handled travel arrangements, itineraries, meeting setups, and stakeholder communications across multiple time zones. • Coordinated and managed corporate and personal gift orders for executives and clients, ensuring timely delivery, alignment with preferences, and adherence to budget. • Created lightweight SOPs and internal tools to scale operations within the Office of the CEO. Key Results: • Delivered a complex multi-stakeholder event on budget and ahead of schedule. • Maintained a 96% client satisfaction rating throughout the internship duration. • Established a structured meeting cadence for leadership, improving team alignment and reducing missed deadlines by 25%. Executive Assistant & Admin Support (Remote) (Various Clients) Jan 2019 – Nov 2024 • Managed five executive calendars across multiple time zones and improved scheduling accuracy by 98 percent using Calendly and Google Calendar. • Handled over 100 emails per day across multiple inboxes, reducing average executive email load by 60 percent. • Created structured documentation systems using Notion and Google Drive, reducing onboarding time for new team members by 30 percent. • Coordinated over 10 domestic and international travel arrangements with zero last-minute changes or missed flights. • Supported end-to-end client communications via email and live chat, maintaining a 95 percent SLA compliance rate. • Generated weekly reports using Google Sheets and Notion to support executive decision-making. • Managed company and client social media accounts, created and scheduled content, and increased Linkedin engagement by 45 percent within three months. • Tracked and analyzed basic campaign metrics using platform insights to provide monthly performance updates. • Served as a liaison between executives, clients, and cross-functional teams to coordinate high-level services and logistics, supporting over 50+ projects and vendor relationships with efficiency and professionalism Key Results: • Reduced workflow delays by 40 percent. • Increased client retention by 25 percent through improved communication touchpoints. • Cut average issue resolution time from 24 to 6 hours. • Boosted online brand visibility through consistent social media content and engagement strategies. OTHER EXPERIENCE Production Team Member | ENISTORES BAKERY (Onsite) Oct 2021 – Mar 2022 •Followed detailed prep schedules to meet daily production targets with 100% consistency. • Maintained organization across a fast-paced bakery to ensure timely output and quality. • Collaborated with a team of 6 to streamline workflow, reduce waste, and meet high-volume orders. Learned the value of structure, timing, and process — skills I now apply in virtual assistant and EA support work. Client Service Representative | EMA-EMEK ENTERPRISE (Onsite) Mar 2012 – Aug 2016 • Maintained client relationships through consistent communication, delivery coordination, and after-sales service. • Managed basic financials and client data via mobile apps and Google Calendar. EDUCATION Bachelor’s Degree in Food Science & Technology University of Uyo, Akwa Ibom State, Nigeria — Mar 2024 Relevant Coursework: Quality Control, Research Methods, Documentation, Communication & Presentation Skills. Transferable Skills: Research & Analysis, Report Writing, Accuracy, Critical Thinking CERTIFICATIONS General Virtual Assistant (Digital Witch Support Community) — Oct 2022 Google Data Analytics Certificate (Coursera) — Apr 2023 Virtual Assistant Internship (Afriment) — July 2025 TECHNICAL SKILLS CRM & Customer Tools: HubSpot, Intercom, Freshdesk, Zendesk Project Tools: ClickUp, Trello, Notion, Asana, Monday.com Office Suite: Google Docs, SpreadSheets, Drive, Microsoft Excel Communication: Slack, Gmail, Zoom, Microsoft Teams Design Tools: Canva (Templates and Newsletter Design) Social Media Management: LinkedIn, Instagram, Twitter, Facebook Scheduling Tools (Buffer, Meta Suite) Automation: Workflows with Zapier and Inbox Filters KEY METRICS & IMPACT • Reduced executive email volume by 60 percent. • Scheduled appointments and managed over 1,000 meetings with 100 percent success rate. • Maintained 95 percent SLA across all support interactions. • Improved onboarding efficiency by 30 percent through SOP documentation. • Supported over $100,000 in event logistics without overruns. • Increased LinkedIn engagement by 45 percent and improved brand presence through content strategy. ADDITIONAL DETAILS Availability: Full-time Remote (Flexible Hours) Work Setup: Fast Internet, Backup Power, Dedicated Workspace, Professional Headset Languages: Fluent EnglishPersonal Interests: Yoga (for wellness and focus), Creative Writing References: Available on request