Elvin Calayag

Elvin Calayag Social Media Manager Summary Social Media Manager with over 5 years of experience creating engaging content, managing ad campaigns, and building strategies that increase visibility and conversions. Skilled in Facebook Business Manager, Canva, GoHighLevel, and ManyChat. Experienced supporting brands like Google, Comcast, Capital One, and HSBC. Reliable, creative, and highly organized in delivering seamless execution across campaigns. Work Experience Social Media Manager | The VA Group May 2020 to August 2025 Managed 20+ business accounts using Facebook Business Manager, including audience targeting, content creation, and page optimization. Set up and monitored ManyChat automations to improve response time and customer engagement. Managed Meta Ads Manager campaigns, including ad setup, optimization, and performance tracking. Created email and SMS campaigns using GoHighLevel, ensuring consistent brand messaging and lead nurturing. Scheduled social media content and generated ROI and performance reports through Google Sheets and platform analytics. Handled Facebook inbox management, live chat support, comment engagement, and audience growth activities. As an Executive Assistant, coordinated daily administrative tasks, organized communication workflows, and supported crossfunctional client campaigns. Technical Support Representative | VXI (Comcast Bulk) & Sykes Asia (Google) October 2018 – February 2020 Delivered technical and customer support for Google Store and Comcast Bulk accounts. Assisted customers with device orders, billing inquiries, account updates, and troubleshooting escalations. Provided end-to-end technical resolution for Comcast Bulk clients, including issues related to internet connectivity, cable services, email configuration, and equipment activation. Supported team operations by preparing reports, assisting with process documentation, and performing leadership backup duties. Maintained strong customer satisfaction scores through clear communication, technical proficiency, and effective problemsolving. Senior Operations & Disputes Resolution Specialist | Capital One Support Services Corp. & HSBC Electronic Data Processing February 2007 – July 2018 Managed credit bureau disputes, end-to-end investigations, and customer credit reporting resolutions. Prepared accurate written correspondence using PLLS and coordinated corrections with credit reporting agencies via eOscar. Designed and implemented automation tools that streamlined data transfer, memo creation, and productivity tracking. Improved team accuracy, compliance, and operational efficiency through optimized workflows and data-driven processes. Conducted investigations for credit reporting disputes, ensuring data accuracy and regulatory compliance. Coordinated updates with major credit bureaus using eOscar and internal dispute management systems. Built automation tools to enhance workflow efficiency, reporting accuracy, and team productivity. Ensured strict adherence to data integrity, confidentiality, and credit bureau standards. Education Bachelor of Science in Chemistry Polytechnic University of the Philippines 1998 - 2002 Academic Scholarship Skills Social Media Management Content Creation Facebook Ads Management Canva Design Analytics & Reporting ManyChat Automation GoHighLevel Audience Targeting Meta Ads Optimization A/B Testing Social Media Strategy Content Calendars CRM Systems KPI Tracking Social Media Strategy Branding References Available upon request