Elvin Calayag

Email:- Cell: - Skype: live:.cid.ec14aa626dbef7cf Lnkedin: www.linkedin.com/in/calayagvin1980 ELVIN CALAYAG SOCIAL MEDIA MANAGER EDUCATION POLYTECHNIC UNIVERSITY OF THE PHILIPPINES PROFESSIONAL SKILLS ~ Graphic Design ~ Creative spirit ~ Good communication skills ~ Reliable and professional ~ Organized ~ Good time management skills ~ Team player ~ Dedicated ~ Fast learner ~ Google Sheet/Microsoft Excel ABOUT I am a social media manager seeking a position within your organization where I can contribute my expertise in digital marketing and social media management. CHARACTER REFERENCES RB Gaye Cruz-Davis Workforce Supervisor - Arvato Corp Cell: - Carlo Ocasion Team Leader - C3/Everise Cell: - Bachelor of Science Major in Chemistry FRANCISCO VILLAROMAN FOUNDATION SCHOOL Secondary School WORK EXPERIENCE Social Media Manager The VA Group (Restaurant's Secret Weapon) Mar 2020 to Aug 2024 Managing 24 business accounts/pages in Facebook Meta Targeting the right audience and creating contents in Facebook Meta Enhancing contents using Chat GPT Maintenance of 24 business accounts in Manychat used for automation in responding to messenger Checking Ads in Ads manager for Ads above $2 then turn them off Creating email and text content in gotohighlevel.com for 24 business accounts Scheduling posts for 24 business pages (Facebook, Instagram, & Google My Business) Exporting ROI reports Updating ROI google sheets Facebook Inbox responding and clearing Responding and clearing messages to Manychat Livechat Inviting reactors to like the Facebook pages Go though with the business locations and respond to comments if necessary Email:- Cell: - Skype: live:.cid.ec14aa626dbef7cf Lnkedin: www.linkedin.com/in/calayagvin1980 Technical Support Representative Sykes Asia (Google) Oct. 2018 – Aug. 2019 Responsible for handling orders in Google Store Responsible for taking care of the Team Report Responsible for handling the Team in the absence of my Team Leader Responsible for giving support to new comers in the GStore LOB PROFESSIONAL SKILLS ~ Graphic Design ~ Creative spirit ~ Good communication skills ~ Reliable and professional ~ Organized ~ Good time management skills ~ Team player ~ Dedicated ~ Fast learner ~ Google Sheet/Microsoft Excel ABOUT I am a social media manager seeking a position within your organization where I can contribute my expertise in digital marketing and social media management. VXI (Comcast Bulk) Nov. 2019 – Feb. 2020 Responsible for troubleshooting customer’s internet connection Responsible for troubleshooting customer’s cable TV Responsible for troubleshooting customer’s email issues Responsible for troubleshooting customer’s activation of equipment. Senior Operations Representative HSBC HDDP & COPSSC Feb. 2007 – Jul. 2018 Responsible for resolving Credit Bureau Disputes off customers Sending out letters to customers using Private Label Letter Sending (PLLS) Creating Automated Universal Dataform (AUD) using eOscar to update Credit Reporting Agencies (CRA's) Respond to customer credit history disputes Created a program to transfer data from System of Records to eOscar Created an automated memo template Created a program to fill out letters to be sent to the customers Created Task Logs to monitor agent's productivity Responsible for maintaining programs and task logs created