Elvin Calayag

My career story really took shape in 2007 when I joined HSBC in the Philippines, where I developed a strong foundation in customer interaction and problem-solving while supporting international clients, including those based in the UK and US. When HSBC was acquired by Capital One in 2013, I transitioned into a Senior Operations role, gaining valuable insight into how large-scale operations function from the inside out in a global corporate environment.

In 2018, I stepped outside my comfort zone and joined Sykes Asia as a Technical Support Representative, supporting Google Store customers from the US, Canada, and Australia. I handled order management and a wide range of technical concerns, which significantly strengthened my technical and customer support expertise. The following year, I relocated to Davao and continued providing technical support at VXI, working with international markets.

In 2020, I embarked on a major personal and professional transition by moving into home-based work. Over the past three years, I have been working as a Virtual Assistant and Social Media Manager, supporting UK, US, Australian, and Canadian businesses. I help brands strengthen their online presence by combining my background in customer service, operations, and technical support with modern social media strategies.

This shift has allowed me to fully immerse myself in the digital space while working across multiple time zones, including GMT/BST, EST, and AEST. I enjoy helping businesses connect with their audiences, streamline processes, and deliver excellent customer experiences across social platforms.

If there’s one constant throughout my career, it’s my ability to adapt and grow. I’m always open to learning new tools, adjusting to different markets, and evolving professionally. I see change as a catalyst for growth, and I’m excited to continue supporting global brands as a reliable Virtual Assistant and Social Media Manager.