Elvie Mae Fraginal

 Elvie Mae Fraginal 8000 Philippines-Skype Id: Elvie Mae Fraginal (Official) - Professional Summary I am an extremely motivated individual who is able to adapt well to a high- pressure work environment. I thrive within inbound call centers and am eager to join a team of equally trained professionals to help further my career. I also possess all of the most relevant skills in order to properly market a product to the people. These innate talents are then coupled with the static knowledge and theory that have been earned through a university degree as I was once a working student. I am also fiercely competitive and I am hoping to find a company which will enable me to showcase my skills. Finally, I am more than happy to take an event the most challenging of tasks that are presented to me. Highlights * Telemarketing* Conflict Resolution * Troubleshooting* People Person * Billing Issues Assistance* Friendly * can work with less supervision* can handle objections and rejections * can build a good rapport with the client over the phone Professional Qualifications * Three years as customer service representative/technical support/ sales representative * A working knowledge of software such as Microsoft Word, Excel, Power point, and outlook. * Knowledgeable to use CRM, RIO, CAP, and DTV tools * Confident to handle an irate customer. Work Experience 2015 – 2018 Customer Service Representative ATT account (3 years) * Customer compliance services for billing concerns. * Sales representative for U-Verse phone/ U-Verse TV/ DirecTV/ Internet * Appointment Setter for technical and installation * troubleshoot for TELCo./ internet/ DirecTV/ U-Verse TV 2014 – 2015 Service Crew (1 year) * Cashier, Dining Crew, Pantry * Marketing Happy Plus Card with quota (5 sold cards for 8 hours) * Making sure the customer's visit will satisfy in our service. Education Bachelor of Elementary Education – Generalist (SY- Graduate) Reference I am more than happy to supply any further references upon request. Applicant, ELVIE MAE FRAGINAL-Skype Id: Elvie Mae Fraginal (Official)