Elsa Tumbaga

PERSONAL PROFILE I am a dedicated and self-motivated Virtual Assistant with years of experience in Sales, Customer Service and Distribution. I would want to be part of an organization where I can apply my best skills, abilities and values to grow then contribute to the client with most effective manner by being an efficient team player. ELSA TUMBAGA B7 L14 Summitville Subdivision Putatan, Muntinlupa City, Philippines - EDUCATION WORK EXPERIENCES NKA SALES MANAGER Zuellig Pharma Corporation 2020 - Present o Responsible on sales achievement and coordination of the plans and programs of our clients to the biggest Drugstore Chain in the country that can help boost their business with the said customer CLIENT BUSINESS MANAGER 2016 -2020 KEY ACCOUNT MANAGER/ SALES REPRESENTATIVE 2011 -2016 SALES COORDINATOR / CUST SERVICE REP 2009 -2011 EXPORT SEAFREIGHT COORDINATOR 2008 -2009 ACHIEVEMENTS Jun 2004 – Mar 2008 Bachelor of Science in Business Administration Major in Marketing Management SANTA ISABEL COLLEGE Zuellig Pharma Corporation o Single point of contact for assigned client that helps to grow their business by ensuring that programs and initiatives were properly coordinated and implemented across all the account channels Jun 2003 – Oct 2003 Bachelor of Science in Commerce Major in Marketing Management ST. PAUL COLLEGE OF MANILA Zuellig Pharma Corporation o Regular coverage to hospital accounts, drive sales and achieve set targets, support the programs and initiatives of clients, accounts receivable management, collection function and ensure serviceability of the accounts SEMINARS/ TRAININGS Aspac International Inc. ✓ ✓ ✓ ✓ ✓ ✓ ✓ o Handles rates/services inquires and monitor shipments until completion of requirements including the updating of Track and Trace and handles customer complains Aspac International Inc. o Coordinates with Shipping Lines and Consolidators for bookings, loading status and other issues/concerns regarding the shipment as well as monitoring until it arrives at destinations ▪ ▪ ▪ ▪ ▪ Client Business Manager of the Year 1st Runner Up – Man of the Year Man of the Year (Hospital Account) Sales Achievement Award Recognition received from St. Luke’s Med Ctr (Top Hospital in the Philippines) ✓ Most Responsive ✓ Most Dedicated ✓ Most Improved ✓ ✓ ✓ ✓ Amazon Seller Virtual Assistant Masterclass Commercial Activation Workshop Healing Customer Relationships/ Dazzling your Customer Reaching for Stellar Service/ Caring for Customers Problem Solving and Decision Making Professional Image Development Presentation Skills Training 1 Time and Stress Management Treating Co-Workers as Customers 5S Good House Keeping and Problem-Solving Tools Seminar Microsoft Excel 2007 Level 2 CAPABILITIES/ SKILLS o o o o o o o o o o MS Office (Excel, Word, Powerpoint) Product Research Listing Creation Customer Service Inventory Management Strong Communication Leadership skills Accuracy and attention to details Competent and takes initiatives Analytical Thinking and Planning