Elrish Solon

Elrish Lozada Solon E-mail:-/-Mobile No:-/ - Permanent Address: Block 39 Lot 2 Tambis St. Upper Doongan Butuan City Philippines 8600 Passport: EC- PROFILE: SKILLS AND CAPABILITIES: Excellent in both written and oral communication Proficient in Microsoft Office Applications Hardworking, flexible and innovative Detail-oriented with capacity to handle pressure, multi-tasking and time bounded projects Strong work ethic and interpersonal skills Customer service oriented and a team player WORK EXPERIENCES: ROYAL CARIBBEAN INTERNATIONAL Commis October 2016- November 2017 Department of Social Welfare and Development Regional Field Office Project: National Household Targeting System for Poverty Reduction (Butuan City) Position: AREA COORDINATOR/SUPERVISOR– (April 6, 2015 – December 8, 2015) Close coordination with Local Government Unit and Regional Officers Supervise and monitor people with their accomplishments. Review the quality of their work and do spot checking Ensure all reports and daily time record from subordinates are submitted in a timely manner. Do strategizing and planning to finish the project in a given time. Create reports and update the unit from time to time. Account and inventory of supplies and materials. Facilitate/organize orientations, meetings and trainings. Serves as a Resource Person. Accenture Inc. Cebu City, Philippines Project: USA Telecommunication Company Position: Customer Care Associate March 5, 2012 – January 16, 2015 Handle customers complained about their bills and services. Handle inbound and outbound calls from customers and technicians. Coordinate with other departments Do troubleshooting (physical layer) Follow up escalations and give first resolution to the incident reports Logged all necessary reports and trouble Encourage the customers to upgrade there contract/ upselling Long John Silver’s Singapore International Practicum Training Program Position: Management Trainee (June 2009 – June 2010)8 Do kitchen stuffs like preparing and cooking the food Do monitoring and inventory of stocks Handling customer’s complain Multi-tasking job Good customer’s oriented Upselling Almont Hotel’s and Inland Resort Butuan City, Philippines Position: Barista (April 2009-June 2009) Taking orders and serving beverages Do mixing of cocktails, juices and other kind of beverages Do opening or closing the bar Preparing drinks for banquet SEMINARS AND WORKSHOPS ATTENDED: Basic Safety Training US Public Health Standards Training Presentation Dynamics. July 30-31, 2013 Basic Course in Advance Baking November – March 2009 Basic Course in Food and Beverage ServiceJanuary – March 2008 Functions of Human ResourcesSeptember 11, 2008 The Future of Human Resources in Hotel andSeptember 25, 2008 Restaurant Management; Trends and Issue Taxation and Land ReformAugust 26, 2010 EDUCATIONAL BACKGROUND: Mindanao State University, Marawi City Philippines Bachelor of Science in Hotel and Restaurant Management Year Graduated: December 2010 Agusan National High School, Butuan City Philippines Year Graduated: March 2005 PERSONAL INFORMATION: Name: Elrish Lozada Solon Date of Birth: February 25, 1989 Age: 28 years old Sex: Female Civil Status: Single Height : 5’1 Weight : 42 kg Citizenship: Filipino Languages Spoken: English , Tagalog, Visayan Father’s Name. : Eric Rafaela Solon Occupation: Technician Mother’s Name : Marlyn Lozada Solon Occupation: Housewife Present Address: Block 39 Lot 2 Tambis St. Upper Doongan Butuan City Philippines 8600 Mobile No.:- E-mail Address: -/-Special Hobbies: playing guitar, cooking, writing positions, surfing the net Notice Period or Availability: Immediate/ anytime