Elreene Anne V. Ege

 ELREENE ANNE EGE Oracion Drive, Lo-oc, Dumaguete City 6200 • H: - • C: - •- PROFESSIONAL SUMMARY Energetic individual with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environment. Exceptional computer aptitude and telephone etiquette. SKILLS Fluent in spoken and written English Detail Oriented Calm under pressure Flexible MS Windows expert Active listening skills Energetic and enthusiastic Familiar with Sabre system Familiar with Alpha accounting system Exceptional communication skills Quick learner Proficiency in conflict resolution Data Entry Team Player Resolved product issues WORK HISTORY StudentUniverse – 3rd Flr DCDB Bldg, Corner Cervantes St. Dumaguete City – April 2011-March 2017 Accounts Receivable Assistant – June 2016 to Current Research and resolved accounts payable discrepancies. Composed effective accounting reports summarizing accounts payable data. Reconciled vendor statements and handled payment complaints and discrepancies. Operations Ticketing Agent – November 2014 to June 2016 Responsible for processing flight cancellations, changes and new tickets. Checks agent errors and provides resolution. HelpDesk and Chat Support – October 2012 to November 2014 Address customer concerns through email and chat. Provides accurate information and resolving customer complaints with empathy. Hotels Agent – August 2011 to October 2012 Address customer concerns regarding hotel reservations Travel Agent/Phone Agent – April 2011 to August 2011 Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Accurately documents, researches and resolves customer service issues. Manage high call volumes with tact and professionalism. Met or exceeded service and quality standards every review period. TeleTech – Dumaguete Business Park, Dumaguete City – November 2010 to March 2011 Customer Service Representative – Healthcare Account Answer care provider calls with regards to patient’s benefits and eligibility. HIPAA certified. Provide accurate information while maintaining patient’s confidentiality. EDUCATION Bachelor in Business Administration – Management – current Silliman University – Dumaguete City Silliman University High School – March 2005 Silliman University – Dumaguete City Silliman University Elementary School – March 2001 Silliman University – Dumaguete City