Eloiza Joyce Eroy

ELOIZA JOYCE EROY Appointment Setter Profile A results-driven Account Officer with 5 years of experience in the microfinance industry. Known for strong negotiation skills and the ability to resolve overdue accounts while maintaining positive client relationships. Proven track record of recovering outstanding debts, implementing effective collection strategies, and fostering trust with clients in underserved communities Work Experience --San Isidro, Davao Oriental, Philippines Freelancing 2024Present - - Negotiation Skill Finds solutions to customer complain Educating customers about a product and services Quality Assurance Handles complains about a product Audit outputs Educating customers about a product and services Communicate with customers about overdue balances Time and Task Management Debt Recovery Clarifies company policies and procedures J&T Express - Expertise Customer Service Representative Communicate with customers about overdue balances Davao Oriental State University 2011 - 2016 Creating a design concept base on the client's output VXI Global Holdings Education Bachelor of Science in Business Administration Major in Financial Management Tarpulin Design CARD INC- Account Officer Educating clients about financial planning Managing records and documentation Assist clients in resolving payment difficulties Updating clients about lapses insurance Gaisano Mall Language English Management Trainee 2015 Educate customers about products and services - Handles meeting with the team 2016 Conducting strategic planning