Eloisa Madrona

ELOISA MADRONA ABOUT ME CONTACT --Laguna, Philippines Customer Service Manager with 5 years of experience providing customer service executive candidate with a strong background working with people in stressful and confusing situations. Skilled at dealing with requirements via email, letter, telephone calls, or in-person while working within the regulatory limits of any given department standards EDUCATION DALUBHASAAN NG LUNSOD NG SAN PABLO AY- Bachelor of Science and Secondary Education (English) INTEREST EXPERIENCE Cooking Baking ALORICA AUGUST 2016-OCTOBER 2017 Dancing CUSTOMER SERVICE REPRESENTATIVE My role is to provide clients with medical benefits aligned to their health insurance policy under Horizon TELETECH NOV. 2017-DEC. 2018 CUSTOMER SERVICE REPRESENTATIVE My role is to answer concerns and inquiries from a customer regarding their parcel status, return and refunds on Amazon. THATLIFESTYLE APRIL 13,2029-JAN 14,2022 VIRTUAL ASSISTANT My task is answering emails and live chats, doing amazon listings, recording sales, and making phone calls. I also manage social media platforms such as Facebook page, Facebook Group, Instagram, Twitter, discord, and telegram and attend to all concerns and inquiries. In my previous job, I learned how to navigate tools such as Zonbase, Shopify, Amazon, Freshdesk, Freshchats, Marketer Magic, Helpscout, Tawk, MS Office, and Google Sheets and Gmail Suite.