ELOISA ANN J. ANTINERO
453 N. CRUZ ST., PALATIW, PASIG CITY
ABOUT ME
Eloisa Antinero, as a CSM, is responsible
for ensuring that the clients receive
exceptional service and support
throughout their relationship with the
company. She acts as the main point of
contact for the clients, helping them to
onboard, providing training and support,
and identifying opportunities for growth
and expansion.
With a 6-year experience in Research
and Project Management, she has a
great foundation in being involved in
many qualitative studies that include
various methodologies & approaches.
She has actively handled projects related
to customer experience, concept
evaluation, as well as usability tests,
behavioral studies, and usage and
attitude studies.
JOB EXPERIENCE
CLIENT SUCCESS
MANAGER
FEBRUARY 2023 - PRESENT
Mobile:
- / -
• Creates and maintains client success reports that track
progress and highlight areas of improvement
CLIENT SUCCESS
ASSOCIATE MANAGER
OCTOBER 2021 FEBRUARY 2023
CONCENTRIX
• Manages moderately complex research programs with
supervision
• Develops survey instruments, leveraging established
materials and custom enhancements
• Performs quality control functions, ensuring work
products with minimal/no errors
• Collaborates effectively in cross-functional project team
SALES AND MARKETING
EXECUTIVE
JUNE 2020 - OCTOBER 2021
LinkedIn:
Eloisa Ann Antinero
www.linkedin.com/in/eaantinero/
Skype:
Eloisa Ann
live:eloisaann.antinero
• Develop and maintain strong relationships with clients,
and act as their main point of contact for all issues
related to the products or services provided.
• Monitor client usage and proactively identify
opportunities to increase engagement and usage of the
ConcentrixCX platform.
CONTACT
Email:-
CONCENTRIX
ADDITIONAL TECHNICS SALES & SERVICES INC.
• Submitted all leads and orders to the company. Lead
generation through social media, digital marketing, and
customer research.
• Sent marketing materials from suppliers to target
industries and customers. Maintaining awareness on
best practice marketing techniques/tools to achieve
successful campaigns and promotions.
RESEARCH EXECUTIVE
(QUALITATIVE)
JANUARY 2019 APRIL 2020
PHILIPPINES INSIGHTASIA, INC.
• Took briefs from clients, write
questionnaires and discussion guide.
• Responsible for the research work from end-to-end.
• Moderated group discussion or in-depth interview.
• Undertook analysis and interpretation, including
participation in brain storming sessions and preparing
research reports.
ELOISA ANN J. ANTINERO
453 N. CRUZ ST., PALATIW, PASIG CITY
JOB EXPERIENCE (CONT.)
RESEARCH AND
DEVELOPMENT OFFICER
MAY 2017 DECEMBER 2018
RIDER LEVETT BUCKNALL PHILIPPINES, INC.
• Formulated Research and Development programs and activities.
• Performed investigative activities for the development of existing procedures, products
and services.
• Conducted studies regarding construction industry’s latest trends and best practices.
• Prepared and designed quarterly economic reports, cost data handbook, publications
and marketing collaterals.
RESEARCH ASSISTANT
(INTERNSHIP)
NOVEMBER 2016 MARCH 2017
JOSE RIZAL UNIVERSITY
• Administered surveys and responsible for tallying quantitative data.
• Transcribed Focus Group Discussion and interview recordings and became part of
Qualitative Data Analysis Team.
EDUCATION
BACHELOR OF ARTS
MAJOR IN ENGLISH
JOSE RIZAL UNIVERSITY
JUNE 2013 - MARCH 2017
Magna Cum Laude
• Batch 2017 Valedictorian
• Dean’s Lister A.Y-, A.Y-, A.Y-, and A.Y-
Academic Scholar
• Academic Scholar A - A.Y-, A.Y-, and A.Y-.
• Entrance Scholar - A.Y-
Student Leadership
• President: JRU Book Buddies A.Y-
• Research and Publication Committee Chairman:
Communication Arts Society A.Y-
• Literary Editor: The Journal A.Y-
PROFESSIONAL MEMBERSHIP / CERTIFICATION
MAY 12, 2023
Lean Six Sigma - White Belt
Advanced Innovation Group Pro Excellence (AIGPE)
JUNE 26, 2018
Graphic Design Course Certification
Philippines Center for Creative Imaging
MARCH 2018 - PRESENT
Regular Member
Philippine Statistical Association
MARCH 31, 2017
Honor Graduate Eligibility
Civil Service Commission, Republic of the Philippines
