Elohor Isoni

 Elohor Ijeoma Isoni - |- Results-driven Customer Service Professional and Virtual Assistant with proven expertise in delivering exceptional support across multiple channels. Distinguished record of achievement including Customer Support Staff of the Month recognition, demonstrating excellence in handling high-volume customer interactions and complex problem resolution. Highly proficient in utilizing modern digital tools including Google Workspace and various CRM systems, with a demonstrated ability to work independently while maintaining strong team collaboration through virtual platforms. Expertise in solution-based communication via email, live chat, and phone support, consistently driving improved customer satisfaction through proactive problem-solving and service excellence. Seeking remote opportunities to leverage extensive customer service experience and digital communication skills in forward-thinking organizations. Experience SENIOR CUSTOMER SERVICE REPRESENTATIVE Globacom Telecommunications Company 2021 – PRESENT • Managed high-volume customer support operations handling 80+ calls daily while maintaining 95% customer satisfaction rating • Earned Customer Support Staff of the Month recognition for exceptional performance and service delivery • Utilized advanced CRM systems to track, manage, and resolve customer inquiries with 98% first-contact resolution rate • Implemented solution-based communication strategies across email, live chat, and phone channels • Collaborated with cross-functional teams via Slack, Email, and Zoom to resolve complex customer issues • Contributed to service improvement initiatives resulting in 15% reduction in repeat customer inquiries CUSTOMER SERVICE SPECIALIST Eko Electricity Distribution Company 2019 – 2021 • Provided comprehensive support for utility services, managing customer accounts and resolving billing inquiries • Developed expertise in handling complex technical issues related to service delivery and maintenance • Maintained detailed documentation of customer interactions and solutions in CRM system • Participated in team training sessions and process improvement workshops • Achieved consistent customer satisfaction scores above 90% • Supported the implementation of new digital communication channels for customer service VIRTUAL ASSISTANT Blossom Fragrance (Freelance) 2018 – 2019 • Managed administrative tasks, calendar scheduling, and email correspondence for multiple clients • Utilized Google Workspace tools to organize and streamline client operations • Coordinated virtual meetings and maintained detailed documentation of projects • Implemented efficient filing systems and workflow processes • Provided customer support and liaison services for client businesses PROFESSIONAL CERTIFICATIONS • Google Workspace Certification • Customer Service Excellence Certificate • Virtual Assistant Professional Training Skills • Customer Service Excellence • Multi-channel Communication • CRM Systems Management • Excellent written and verbal communication skills • Emotional Intelligence • Critical Thinking and Conflict Resolution • Virtual Collaboration Tools • Problem Resolution • Time Management