Elohor Isoni

With over five years of hands-on experience as a Customer Service and Sales Specialist across telecommunications, banking, and technology sectors, I have developed a reputation as an empathetic problem solver who thrives on delivering outstanding client experiences. My approach to customer support is rooted in genuine empathy. I listen actively to each customer’s concerns, ensuring they feel understood and valued at every step. Throughout my career with organizations like Globacom Telecommunications Company and Heritage Bank plc., I have managed high volumes of inquiries via phone, email, chat, and social media. This has equipped me with the ability to remain calm under pressure while resolving complex issues promptly. My communication style is always professional yet approachable; I excel at breaking down complicated information into clear solutions for clients from diverse backgrounds.

I am highly proficient with CRM systems such as Zendesk, Freshdesk, HubSpot, and Intercom, skills that enable me to document interactions accurately and track cases efficiently from initiation through resolution. My digital literacy extends to using productivity tools like Google Workspace and Slack for seamless remote collaboration. I am also comfortable navigating technical platforms and troubleshooting basic issues related to SaaS products or integrations.

What sets me apart is my commitment to continuous improvement, both personally and within the teams I work with. I regularly seek feedback from customers and colleagues alike to refine my approach. Whether it’s drafting new SOPs or suggesting workflow enhancements based on data insights, I am proactive about contributing ideas that elevate the entire customer experience.

In addition to my core customer service expertise, I bring strong organizational skills: managing schedules, tracking KPIs for reporting purposes, handling follow-up communications diligently, and supporting business operations as needed. My adaptability allows me to learn new systems quickly—whether in traditional office environments or fully remote teams.

Above all else, integrity guides my work. I take pride in representing my employer’s values honestly while building trust with every client interaction. For me, success means not just resolving an issue but leaving each customer feeling confident in their choice of service provider and eager to return. As someone passionate about helping others succeed whether it’s guiding users through technical challenges or supporting clients during onboarding I see every day as an opportunity to make a meaningful impact through excellent service.