Elmien Gerber

 CURRICULUM VITAE Elmien Susan Gerber Farm Hillside Magaliesburg 1791 Cell:- e-mail:- Career Objective To establish myself in a dynamic environment where my extensive expertise can be fully utilized. Professional Work Experience YOUTH FOR CHRIST TRAINING CENTRE HEKPOORTJanuary 2012 - Present Position Held: Reservations / Office Manager / PA Duties pertinent to this position: Perform general clerical duties including answering the switchboard, taking and distributing messages, sorting mail, faxing, scanning and all filing Handling all customer queries and requests Assist in managing and reporting day-to-day facilities and maintenance issues Upkeep of all Staff files Maintain attendance register along with leave and sick leave applications, approval and processing. Issuing of Staff uniforms and ordering new uniforms as needed Issuing and ordering of all Stationary All reservations, confirmations & deposits, instructions for site preparations to the kitchens, Housekeeping and Maintenance Departments before every camp and all correspondence with clients for a camping site that can accommodate 650 people, as well as generation of Estimates and Invoices. Venue360 (cloud based camp management & bookings software) Ops meeting before every camp and constant communication with Housekeeping and Catering departments on requirements for every camp Debtors & Creditors Data capturing onto QuickBooks and Pastel for Debtors and Creditors Follow up on outstanding payments Preparation and payout of Casual Workers. Upkeep of Telkom lines, Switchboard and Internet connections as well as first line repair, as well as distribution of Telephone Accounts. Processing of Duty Schedule along with overtime in preparation for Payroll and issuing of pay slips Petty cash and banking. Loading payments and beneficiaries, receipting income from bank statements Occasional marketing and advertising for Camping Site. Assisting Directors with Board Documentation. All Provident Fund applications, withdrawals, Annual Statements etc. All Insurance related correspondence and claims Booking vehicles for services and arranging payment as well as License Renewals. Taking Minutes at Management and Staff Meetings. Weekly back-ups on Computers and Servers. Processing of all documentation for claims to the Compensation Commissioner. Assistance with all files and queries with the Annual Audit. Any ad-hoc requests for assistance or additional tasks to be fulfilled. Personal assistant SKILLS Bilingual fluency with excellent written and oral communication skills in both languages. Excellent computer skills including Outlook, Word, Excel, PowerPoint, Quickbooks and Pastel. Able to use a variety of software programs and quickly learn new ones. Organizational skills and ability to manage multiple critical deadlines. Ability to work independently with minimal direction and flexibility. Excellent typing, filing, and administration skills Telephone and IT knowledge to assist with daily running in an office environment OHS and Hira Training NASHUA COMMUNICATIONS (previously Siemens) (SANDF CONTRACT) January 2009 – December 2011 Position Held: Site Administrator and PA Duties pertinent to this position: Handle all requests for quotations from SANDF, SAAF and Armscor Obtain & prepare all quotations on Adhoc & ICT Contracts Hand / Forward quotations to both SANDF & SAAF & Armscor On approval, log call and forward order no’s to subcontractors Weekly report to SANDF on outstanding quotations / approved quotations Follow up on all outstanding work Preparation of job cards on completion of work – obtain approval from SANDF / SAAF Forward job cards & invoices to Head Office to obtain Invoice No’s Prepare Invoices Arrange timeous delivery of all original invoices to Head Office Prepare COC’s on all Contracts Scrutinize payments from Armscor against financials Deal directly with Armscor Finance on small issues Managing the financial side on Contracts with SANDF, SAAF and Armscor Managing all administration on Contracts with SANDF, SAAF and Armscor Responsible for budgets and actual finances with regards to Contract period Prepare documentation with regards to Preventative Maintenance Sort out all Admin matters with Midrand / follow ups etc Taking minutes on all three Contract Meetings, typing minutes, prepare financial spreadsheets, distribution, booking boardrooms, confirm attendance. Timesheets and logging Service Calls for Technicians. Stationary requests, orders and distribution. General Office keeping General PA duties, diary, travel bookings, meetings, shorthand. SIEMENS (SANDF CONTRACT) November 2003 – December 2008 Position Held: TMS Administrator Duties pertinent to this position: To support the Contract Manager and the Command and Control from S.A. Army and S.A. Air Force and various other senior managers in the execution of their functions according to the stipulations in the contract. To ensure smooth running of the TMS System and the Call Center and to support CMIS Support Formation in specialized functions. Main Objectives of the position: To formulate creative solutions to enhance cost effectiveness and efficiency in the delivery of the services and the administration of the Department. To advise the Contract Manager of matters that have strategic technical implications, be it programming errors, suspected breakouts, irregularity in invoices, shortcomings on the cell routers, etc. To support all TMS Operators over the telephone with any assistance they might require to fulfill their duties. Any special or ad-hoc request must be sent in a message through Lotus Notes. Any special requests or ad-hoc requests received from TMS Operators, e.g: creation of username and password, changing of Lotus Notes address, resending of invoices which have not been received, checking why invoices were not created for certain extensions etc., must be approved by Col Jacobs before it can be originated. Compiling the documentation to do the pre-run checks on the system to ensure a more accurate invoice run. Any irregularities to be reported to Siemens or Unison (depending on the nature of the cause) to be sorted out prior to the invoice run. Preparing all documentation for the Dummy Run Approval. These must be handed to Col Jacobs to verify and approve to proceed with the Invoice Run. Sending out a Lotus Notes Reminder to all TMS Operators to clear out their inboxes in order to receive their new invoices. Check all scheduled reports before they are sent out to the respective users. Once invoice run has taken place it must be ensured that all invoices were sent out and any failures on distribution to be reported to Col Jacobs. Gathering information to do the monthly statistics consisting of: Dashboards pointing out the total expenditure for the DOD; Top 10 sites with regard to total calls made; Top 10 sites with regard to total cell phone calls made; Top 10 users in the DOD; Breakdown of Blenny and a prediction of Blenny; Other dashboards also included show the overflow of cell phone calls from the Cell Routers on Telkom. Processing data to supply the Contract Manager with trunk information on tie line or Telkom links as he has requested. Once the data has been collected it must be converted on a special calculator to determine the Erlang traffic on that link currently, and what is required. Establish and maintain appropriate fault logging procedures, following up on calls outstanding, clearing of faults and the satisfaction of the customer. Liaise with the relevant role-players in all call centers; Ocam, DNOC, Siemens and Unison to ensure effectiveness of the fault logging procedure. Monthly comparison of Telkom and TMS Accounts. Be attentive to any discrepancies that could influence the effectiveness of the system. SANDF: 2 SIGNAL REGIMEMENT December 1998 – April 2000 Position Held: System Operator / Call Center Duties: Fault reporting for the SANDF (Call Center). Logging faults on systems for faulty equipment as reported by the user. Following up with the technician concerning outstanding faults and following up with the user of equipment being repaired. Continuous telephone communication between user and contractor. Programming on switchboards (e.g: activation of extensions). Class of service changes on Siemens equipment (Hicom and E601). Investigation on faulty extensions being reported before allocation to the contractor. SANDF: 2 SIGNAL REGIMEMENT July 1998 – December 1998 Position Held: Club Manager Duties: Handling accommodation of living-in members. Checking menus in the mess for living-in members. In charge of purchases for functions. Planning and organizing functions/work-sessions for the SANDF and civilian companies. Securing quotations from caterers, accessories and everything required for the planning of functions. Setting tables, arrangement of flowers and decorations for functions. The purchase of stock for the canteens and bars. Stocktaking in bars and canteens. Managing all the funds and bookkeeping of the club. SANDF: 2 SIGNAL REGIMEMENT January 1998 – July 1998 Position Held: Admin Clerk Duties: Taking roll call and doing daily strengths. Management of all leave and leave applications of members in squadron. Typing of all memos, statistics, minutes, personal reports and any other documents. The taking down of minutes in shorthand and then typing of minutes of all meetings. Secretary to Officer Commanding of the base. Management and distribution of all mail to and from the HQ. Operating GroupWise (Internal LAN of the SANDF). Preparing personal files for office bearings. Filing of all personal files, documents and faxes received. Doing merits and typing the accompanying personal reports of civilian workers on the base. Manager of the tea club. Sales person for the canteen. SANDF: 2 SIGNAL REGIMEMENT January 1996 – January 1998 Position Held: Control Room Superintendent Duties: Maintain good communication between all tropo sites of the SANDF. Training members in control room. Doing monthly statistics of the radios and signals. Operating the switchboard. Printing and administration of the telephone accounts. SANDF: S.A. ARMY WOMAN’S COLLEGE Voluntary Military Service – 1995. Member of the SAAWCOL Choir. Member of the SAAWCOL Band. 1st Class Shot (9mm). PERSONAL STRENGTHS SELF-DRIVEN I consider myself independent, dynamic, self confident, outgoing and lively. I am a self-starter with a client-focused attitude. I demonstrate good interpersonal people management and leadership skills. ASSERTIVENESS I am assertive, independent and results orientated. I am able to work well under pressure. INFLUENCING SKILLS I have the ability to interact with persons in very senior positions in such a manner that they will want to support developmental change processes. PERSONAL INFORMATION SURNAME: Gerber FIRST NAMES: Elmien Susan SEX: Female DATE OF BIRTH: 20 October 1976 IDENTITY NO:- AGE: 41 MARITAL STATUS; Married NUMBER OF DEPENDANTS: 2 NATIONALITY: South African Citizen LANGUAGE PREFERENCE: Afrikaans English HOME LANGUAGE: Afrikaans HEALTH: Excellent SKILLS & HOBBIES: Flower arranging Trumpet EDUCATION HIGH SCHOOL: Hoërskool Bekker HIGHEST GRADE: Matric YEAR: 1994 SUBJECTS PASSED: Afrikaans English Mathematics Science Biology Home Economics (HG) (HG) (SG) (SG) (HG) (HG) CULTURAL ACTIVITIES: 4 Year member of the school cadet band. 3 Year member of the Witwatersrand Youth Orchestra. Grade 5 in theory and trumpet at Royal School of Music. REFERENCES Youth for Christ 1. Sue Wegener - Nashua Communications 1. Heinrich Pfeil -