Elmer Jr.
Apilado
WORK EXPERIENCE
PROFESSIONAL SKILLS
Content Moderation
Customer Support
Graphic Design
Social Media
Management
Project Management
Appointment Setting
Calendar Management
Inbox Management
Team Training & Support
Time Management
SOFTWARE EXPERIENCE
GSuite (Docs, Sheets,
Gmail)
Microsoft Office (Word,
Excel, PowerPoint)
Asana
Trello
ClickUp
Canva
WordPress
Facebook
Instagram
Zoom
Slack
Notion
TASKUS CONTENT MODERATOR & CUSTOMER
SERVICE REPRESENTATIVE -
Reviewed and moderated user-generated content to
ensure compliance with platform policies; escalated
high-risk cases and collaborated with Trust & Safety
teams.
Provided customer support via chat, email, and voice
channels; resolved billing, account, and technical issues
using tools like Zendesk and Freshdesk while meeting
key performance metrics.
Assisted in training new hires and shared best practices
to improve moderation accuracy and customer service
quality in a high-volume environment.
Worked closely with Trust & Safety teams to help refine
moderation processes.
GRAPHIX PRINT (CUSTOMIZED PRINTING SHOP)
SALES MARKETING & LAYOUT ARTIST -
Promoted products and services through online and
offline campaigns, contributing to increased lead
conversion and brand visibility.
Designed marketing materials and layouts for both print
and digital platforms, including brochures, posters, and
social media graphics.
Collaborated with the marketing team to ensure
consistent visual branding across all promotional
channels.
EDUCATION
UNIVERSITY OF CORDILLERA
2015 - 2017
Bachelor of Science in Information Technology
SAINT LOUIS UNIVERSITY
2013 - 2015
Bachelor of Science in Information Technology
REFERENCES
Chrystal Ariz | TaskUs/TeamLeader |--
Joseph Christian | TaskUs/TeamLeader |--
Madie Lynn Oriente | Taskus/TeamLeader |-/-
