Elmer M. Apilado Jr

I am a results-driven professional with over six years of combined experience in administrative support, customer service, sales, and content moderation. My career began in the BPO industry, where I developed a strong foundation in handling customer inquiries, managing data, and maintaining exceptional service quality. Over time, I expanded my expertise to include administrative and virtual assistance, appointment setting, telemarketing, and sales support, allowing me to adapt to a variety of business needs and environments.

At TaskUs, I worked as a Content Moderator and Customer Service Representative from 2019 to 2025, where I honed my ability to manage sensitive information, ensure compliance with policies, and provide outstanding client support. I took on additional responsibilities as a Subject Matter Expert (SME), Quality Analyst (QA), and Point of Contact (POC), helping improve team performance, reduce onboarding times, and maintain high quality scores. I also graduated from the Team Leader Preparatory Academy (TLPA), which enhanced my leadership, problem-solving, and team management skills.

Before that, I served as a Sales Marketing & Layout Artist at Graphix Print from 2017 to 2019. In this role, I combined creativity with business strategy, producing high-quality marketing materials and strengthening client relationships. This experience sharpened my skills in marketing, sales, and customer engagement, as well as my ability to work efficiently in fast-paced, deadline-driven environments.

My technical proficiency includes tools such as Power BI, Google Workspace, and Microsoft Office Suite, which I use to streamline processes, create reports, and maintain organized workflows. I am passionate about leveraging technology to improve productivity and enhance team collaboration.

I approach every role with a strong commitment to quality, efficiency, and client satisfaction. My adaptability allows me to thrive in various industries, and my background in both customer-facing and back-office roles gives me a well-rounded perspective on business operations. I value clear communication, attention to detail, and proactive problem-solving, and I believe these qualities are essential to delivering exceptional results.

Looking ahead, I am eager to contribute my skills and experiences to an organization that values innovation, collaboration, and professional growth. Whether working independently or as part of a team, I strive to create a positive impact, exceed expectations, and help businesses achieve their goals.