Ellen Mackay

Ellen Mackay | Customer & Technical Service Support Agent Location: Siguatepeque - Comyagua, Honduras Telephone: - Email:-Social: LinkedIn Professional Profile Professional, diligent, and resilient bilingual customer service and technical support agent. I have amassed a wealth of 6+ years of experience handling business operations efficiently in regulated environments for global companies. I own a high multitasking and adaptability competence to complete a vast volume of assignments under pressure within established deadlines. Career Summary Parzival Plumbing Inc. Customer Loyalty Specialist June 2021 - October 2021 First in the phone for booking plumbing appointments, answered chat/text and email messages from multiple customers in different social platforms, managed the plumber’s schedule, performed weekly reports of booked appointments and classified recorded calls to the job’s platform. PartnerHero Customer Service and Technical Support Associate May 2019 - June 2021 My role in the company was as a content editor/moderator for hospitality-oriented websites. Had to fulfill assignments with established deadlines using HTML, text editors, and web hosted platforms, while having a good time management. Additionally, I was responsible for providing customer service via email, for which fluent writing skills were essential to assist/respond requests to service/edit several website contents by adding/fixing grammar mistakes of menus, manage ecommerce and provide workarounds/problem-solving solutions to daily tasks. Coral Bay Medical Insurance Customer Service Agent Feb 2018 - Dec 2018 Provided customer service assistance to the elderly for their medical insurance, to ensure they didn’t miss any benefits they were entitled to. Developed empathic skills, awareness concerning medical insurance aid, and patience in handling a large amount of calls daily. Km2 Solutions Collections Service Agent Apr 2017 - Jul 2017 I handled a variety of legal processes and managed/financed client’s accounts by contacting debtors via telephone. Some of the skills I developed were: Active listening, communication, persuasion, negotiation, arithmetic, multitasking, payment processing. Allied Global Customer Service & Technical Support Agent Jun 2013 - Dec 2016 Competent account administration for multicultural clients using computer software. Made product sales, refunds, payment processing, and provided technical assistance for multiple devices via telephone. Education • UCENM Psychology / 2018 - Present • CEUTEC Psychology / 2014 - 2018 • UNAH Nutrition / 2014 • Academia Americana Bachelor in Science & Letters / 1999 - 2013 Core Skills • Call Handling • Email Handling • Customer Service • Technical Support • Content Edition • Languages: English (Native), Spanish (Native) • Microsoft Office Suite: Proficient in Word, Excel and PowerPoint • Content Editing: Basic HTML Coding Additional Skills • Time/Schedule Management • Appointment Scheduling • Bookkeeping • Training • Delegation • Quality Assurance • Debt Collector • Payment Processing • Report Writing Hobbies and Interests • Art/Painting, Embroidery, Puzzles, Gardening, Languages • Yoga, CrossFit, Spinning • Psychology, Agronomy, Gastronomy, Nutrition, Veterinary • Travel: Visited Guatemala, United States, Belize, Mexico and Honduras