Ellen Mackay

Hi!

I'm a Bilingual English/Spanish customer service representative with 6+ years of efficient customer service/technical support skills with a strong record of academic and hand-on work performance for multinational clients. I have a strong background of experience working with teams through changing business environments and have a social personality with a clear understanding of others, which makes me a great team player that brings a positive attitude and passion to my work.

I'm a dedicated, resilient, detail-oriented, and hardworking individual. Eager to learn new things!

Skills:

❖ Fluent Near Native English Skills (Written and Spoken)

❖ Native in Spanish (Written and Spoken)

❖ Computer Skills: Basic Management of Microsoft Office (Word, Excel, PowerPoint, Outlook) and HTML Coding

❖ Data Entry

❖ Content Moderator

❖ Troubleshooting

❖ Phone and Email Etiquette

❖ Schedule Management

❖ Workload Management

❖ Adaptability to Fast Paced Environments

❖ Multitasker

❖ Agile Learner

❖ Receptive to Feedback

❖ Patient and Emotionally Controlled

Additionally, I'm currently a psychology bachelor intern at UCENM university, looking forward to achieving a master's degree in Nutrition and ultimately become a veterinarian and polyglot.