Elle Cruiz

PRINCESS JOY G. CRUIZ #51 Jupiter St. GSIS Heights Matina Mobile #:- Skype ID: elle.cruiz Email add:- PERSONAL INFO: Age: 28 Gender:Female Birthdate:Sept. 4 1988 Objective: To get hold of a position where I can utilize the knowledge and skills I have for the growth and success of the company I work for. Skills: Proficient in English Competent in written and verbal skills. Computer literate (MS-Word, Excel, Power Point) Knows Social Media Management Knowledgeable in Graphic design and making logos Attended SEO Training Knows how to troubleshoot Internet connections Performs tasks given with minimal supervision Fast learner, Flexible Team player , goal oriented, and possess leadership skills. Fast learner Adapts easily in the work environment Can handle work under pressure Determined to learn Responsible, Honest and sincere Good Interpersonal skills Work Experience: July 2011 – March 2012 Virtual Assistant / MyOutdesk Calendar Management Appointment setting Making outbound calls to US and offer free service for Property Valuation March 2012 – September 2013 Technical Support Expert Synnex – Concentrix Damosa IT Park Davao City Customer Service Troubleshoot, document and resolve technical issues described by users Assess technical errors and determine solution process Follow-up on issue resolution via communication with users Timely completion of assignments. January 2014 - November 2014 Retention / Sales / Escalations Agent for a Weight loss account Offsourcing Inc. Araullo St. Davao City Customer Service Convincing customers not to cancel their accounts by presenting techniques and benefits of the product Upselling once issue is resolved. February 2015 - May 2015 Customer Service Associate / Cricket Account under AT&T Convergys Davao Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments Maintaining all documentation in accordance with process as necessary. Answering and investigating customer disputes via phone, email or other correspondence. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. June 2015 – September 2015 Online English Teacher Home-Based / 51Talk Teaching Chinese student Creating reports/ feedback after every lesson October 2015 – October 2016 General Virtual Assistant for a Real estate London Based Company Homebased / Greens Lettings Company Handles inbound calls regarding inquiry for an specific property Calendar Management Making outbound calls and setting appointment for Viewings Keeps a batch record of all forms and documents forwarded to other departments for action Resolve within set service levels by phone, email or through other means of alternative channels all customer queries and concerns on the property. Act as back-up if a Team member is not around. Ensure that documents/data are organized and properly filed. Ensure compliance with established work rules and regulations. September 2016 – April 2017 Supervisor for Web and Graphic Design Homebased Deliver prepared sales talks, in order to persuade potential customers to purchase a product or service. Contact businesses or private individuals by telephone in order to solicit sales for goods or services. Explain products or services and prices, and answer questions from customers. Obtain customer information such as name, address, and forward information to the Business Manager. Record names, addresses, purchases, and reactions of prospects contacted. Obtain names and telephone numbers of potential customers from sources such as telephone directories and lists purchased from other organizations. Adjust sales scripts to better target the needs and interests of specific individuals. Answer telephone calls from potential customers who have been solicited through advertisements. Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts. Maintain records of contacts, accounts, and orders. Conduct client or market surveys in order to obtain information about potential customers. Educational Background-Central Elem. School Palo, Leyte-St. Mary’s Academy of Palo Palo, Leyte-Holy Infant College Bachelor of Arts in Political Science Tacloban City-University of San Carlos Bachelor of Science in Nursing Cebu City Character Reference: Aiden Silvers Ella Panganiban Business OwnerManager Wheelistic Web DesignGreens Lettings