ELLA CLAIRE O. HOTRICANO
Caneja Ext. Brgy. P.I. Garcia Naval, Biliran 6543
Summary
Dedicated customer service professional, providing customers with a friendly and professional approach and
making them satisfied with the service they received. I possess excellent time management skills and remain
persistent in my work. Adaptable to changes and open to new opportunities that will allow me to broaden my own
experience and knowledge.
Relevant Skills
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Technical Skills (Oriented in Microsoft Office Applications, Google Workspace,
and CRM tools)
Creative Skills (Graphic design using Canva and Video editing)
Effective Time Management and Organizational Skills
Communication Skills
Detail Oriented
Adaptability and Flexibility
Work History & Certificates
CUSTOMER SERVICE PROFESSIONAL
Oriental & Motolite Marketing Corporation, Mandaue City, Cebu
March 2024 – March 2025
Handled customer calls and responded to queries about services, deliveries, and warranty claiming.
Responsible for creating and dispatching Job Orders through CRM tools.
Answering Facebook messages queries about products, services, and policies.
Resolving customer complaints.
“DIGITAL LITERACY WITH CISCO GET CONNECTED, CYBERSECURITY
AWARENESS, AND GENDER SENSITIVITY TRAINING”
February 12 – 16, 2024
Department of Information and Communications Technology
(DICT Biliran Provincial Office)
INTERNSHIP AT FIL PRODUCTS SERVICE TELEVISION INC., TACLOBAN CITY
Accurately processed and entered subscriber receipt information into the
company system.
Conducted thorough checks of OR and carefully sorted by serial number to
maintain organized documentation.
Reviewed and tracked daily job orders to ensure timely completion and
adherence to operational standards.
Education
Bachelor of Science in Information Systems
Biliran Province State University, 2023
Humanities and Social Sciences
(Senior High School)
Biliran Province State University, 2019
March – June 2023
