- Reply rate:
- 50.0%
- Availability:
- Hourly ($/hour)
- Age:
- 26 years old
- Location:
- Itapecerica Da Serra, Sp, Brazil
- Experience:
- 3 years
ELIZANGELA
Multilingual Customer Support Specialist & Virtual Assistant Location: Brazil (Remote) | Rate:
$18.00/hour
PROFESSIONAL SUMMARY
Dedicated professional with extensive experience in high-volume Customer Support, Back Office
operations, and International Event Management. Fluent in English, Spanish, Italian, and
Portuguese. Proven track record of managing complex logistics, intercultural communication, and
resolving technical issues with a customer-centric approach. Highly organized, self-motivated
(self-taught linguist), and ready for immediate start.
SKILLS
● Multilingual Communication: Fluent in English, Spanish, Italian, and Portuguese.
● Customer Experience: Email/Chat Support, Ticket Resolution, Conflict Management.
● Administrative & Management: Inbox Management, Scheduling, Logistics, and Data Entry.
● Tools: CRM software, Google Workspace, Microsoft Office, Remote Collaboration Tools.
● Soft Skills: Intercultural negotiation, quick learning, and high-pressure problem solving.
PROFESSIONAL EXPERIENCE
Founder & Event Manager | Independent Event Agency
● Managed international talent coordination, specializing in tours and events for Asian
artists.
● Handled cross-cultural communication and multilingual correspondence between global
partners.
● Responsible for complex logistics, schedule management, and contract negotiations.
● Successfully resolved real-time issues in high-pressure environments.
Customer Support & Back Office Specialist | Atento Brasil
● Provided high-level support for major corporations via email and chat.
● Managed high-volume customer inquiries, ensuring rapid response times and high
satisfaction.
● Performed detailed back-office tasks, including data organization and internal reporting.
● Consistently maintained professional brand voice across all communication channels.
EDUCATION
2
● Architecture and Urbanism | Cruzeiro do Sul University (2018 - 2020)
LANGUAGES
● Portuguese: Native
● English: Fluent (Self-taught)
● Spanish: Fluent (Self-taught)
● Italian: Fluent (Self-taught)
