Elizabeth Tunrayo Alfred

 Professional Summary I am a proactive and results-driven professional with experience in scheduling, making high-volume outbound calls to prospective and existing clients. Skilled at engaging decision-makers, building rapport quickly, and clearly communicating value propositions. Adept at following call scripts, qualifying leads, and recording accurate client information in CRM systems. Known for persistence, professionalism, and the ability to handle objections while maintaining a positive client experience. I bring strong communication skills, resilience, and a results-oriented mindset to every project. Currently expanding my skill set through IT Support and Cloud Computing, which enhances my ability to support customers in tech-driven environments and manage digital tools effectively. Known for my persistence, relationship-building skills, and dedication to exceeding sales targets, I am eager to contribute to organizations seeking to grow their customer base and revenue. Key strengths include: • Outbound calling (B2B/B2C) and lead generation • Clear communication and neutral/understandable accent • Relationship building and customer service • Script adherence and objection handling • CRM and data entry accuracy • Goal-oriented with a track record of meeting call and conversion targets EXPERIENCE hr/scheduler |maxi-care staffing agency august 2023 Achievements: • Took notes and records of providers • Scheduled providers for shifts using the connecteam software • Acted as an interface between facilities and providers • Cancelled and replaced shifts • Timesheet report writing • Attended to queries EU-ACT PERCEPTION SURVEY 2023, HTF-NIGERIA July - august Achievements: • Took notes and records of the survey • Took pictorial records of the survey • Wrote reports of the survey business administrator, human resource department | b.i.inoo integrated solutions October 2022- Present Achievements: • Provided support and guidance to management on how to improve process control, efficiency and effectiveness • Performed MS Office Suite general application (Word, Excel, and PowerPoint) for operation appropriateness and effectiveness. • Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions. • Managed multiple tasks concurrently in an efficient and effective manner with little or no supervision. • Independent assess, evaluate, test, and report on the adequacy and effectiveness of day to day activities. • Excellent partnerships with business stakeholders and team members SCHEDULeR/TRAVEL CONSULTANT | aBSOLUTE SUCCESS TRAVELS & TOURS January 2020 – July 2022. Achievements: • Successfully planned and executed complex travel itineraries for high-profile clients, ensuring that all arrangements were made to their satisfaction and that any issues were addressed promptly. • Developed and maintained strong relationships with travel partners, such as airlines, hotels, and car rental companies, to negotiate favorable rates and ensure a high level of service for clients. • Created and implemented processes to streamline the scheduling and booking process, increasing efficiency and reducing errors. • Identified opportunities for cost savings and budget optimization for clients, while still delivering high-quality travel experiences. • Consistently met or exceeded performance metrics, such as booking conversion rates, client satisfaction scores, and revenue targets. • Trained and mentored junior staff members to help them develop their skills and achieve their career goals. • Stood out as a subject matter expert in the travel industry, attending conferences, participating in professional associations, and staying up-to-date on industry trends and best practices. • Developed and maintained a strong client base, through effective communication, responsiveness, and a commitment to delivering exceptional customer service. • Resolved complex customer complaints and issues, demonstrating effective problem-solving and communication skills. content creator | Lagos State Council for Arts and Culture March 2018 – November 2018. Achievements: • Developed and implemented a successful social media campaign that increased engagement by 50% and helped promote upcoming events. • Collaborated with curatorial staff to assist in the research, planning, and installation of a major art exhibition that received positive reviews from both visitors and critics. • Conducted extensive research on the history and cultural significance of various artifacts, artworks, and historical sites, and presented findings to the team. • Assisted with the management of arts and culture events, including ticket sales, guest relations, and logistical support, ensuring a seamless and enjoyable experience for attendees. • Created visually compelling marketing materials such as flyers, posters, and brochures that effectively communicated the unique offerings of the organization. • Participated in training sessions and professional development opportunities to enhance knowledge and skills in areas such as project management and communication EDUCATIOn Master’s in tourism and development University of Ibadan, Oyo State November, 2019 bachelor of arts in history and international studies Ekiti State University Ado, Ekiti State October, 2015 Personal details Lagos, Nigeria. BIO Nationality: Nigerian CORE COMPETENCES • Scheduling • Microsoft Office • CRM Tools • Leads generation • Cold calling • Written & Verbal Communication • Telemarketing • Adaptability & Team Collaboration • Remote Work Tools (Zoom, Slack, Trello) certifications Sustainable Development Research Certified Digital Marketing Certified IT SUPPORT Certified