Elizabeth Samson

ELIZABETH SAMSON ELIZABETH SAMSON PROFESSIONAL SUMMARY Dynamic customer representative with expertise in CRM management and a proven track record of delivering exceptional service. Adept at problem-solving and fostering effective communication, I efficiently resolved customer inquiries and collaborated across departments to enhance service delivery. Committed to excellence in fast-paced environments. SKILLS • CRM management • Effective communication • Problem solving • Organizational skills • Analytical thinking • Multitasking in fast-paced environments. • Customer service excellence Jun 2022 - Sept 2025 F and F Autoservice, Lagos - Customer Representative • Gained knowledge of the company's products and services to effectively answer customer questions. • Provided exceptional customer service by promptly responding to inquiries and resolving customer issues. • Managed incoming emails,phone calls from customers in a professional manner. • Documented detailed notes regarding each interaction with customers in order to ensure accurate follow-up actions were taken on the Crm system. • Collaborated with other departments such as sales, marketing, and finance when needed. Jan 2021 - Dec 2021 FARAMED, Ogun - Medical Technology Intern • Provided training to other interns on proper handling techniques when working with biological samples. • Communicated patient results with physicians and nurses within and outside the facility. • Gained knowledge about laboratory information systems used for data entry, storage and retrieval of patient information. • Utilized problem-solving skills to troubleshoot technical issues in laboratory equipment. • Entered data from medical tests and clinical results into patient records. LANGUAGE English - Fluent