Elizabeth Samson

I am a Customer Care and Support Professional with extensive experience in lead generation, client relationship management, and project coordination. My expertise lies in helping businesses deliver seamless, memorable customer experiences while strengthening internal efficiency, communication, and operational workflow.

Over the years, I have earned a reputation for being reliable, solution-driven, and customer-focused, consistently bringing clarity and composure to fast-paced environments. I am passionate about transforming challenges into opportunities and ensuring every client feels heard, valued, and supported. My approach blends empathy, analytical thinking, and strong organizational skills to drive both customer satisfaction and business growth.

I leverage a range of CRM systems to help businesses maintain organized customer data, streamline workflows, and improve team alignment.

Tools I work with include:

• HubSpot
• Freshdesk
• Zendesk
• Intercom

My goal is to keep customer records accurate, pipelines updated, and communication structured for maximum efficiency.

I support customers through clear, friendly, and professional communication across multiple channels, including:

• Phone
• Live Chat
• Email

My customer service approach focuses on active listening, empathy, timely responses, and effective problem resolution, helping enhance customer satisfaction and retention.

I am skilled in managing tasks, timelines, and cross-functional workflows using modern project management tools such as:

• Trello
• Monday.com
• Asana
• ClickUp

This enables me to keep projects on track, ensure accountability, and maintain smooth team coordination.

I support business development through accurate, efficient research and qualification of potential customers. I work with tools like:

• Apollo.io
• Lead Scrape
• Pipedrive
• Lemlist

My focus is on helping businesses build strong pipelines with verified, high-quality leads that support long-term growth.

I am committed to helping businesses enhance their customer experience, operational efficiency, and client engagement. Whether improving support processes, organizing CRM data, managing projects, or driving lead generation, I bring structure, clarity, and customer-first thinking to every role.

I specialize in creating smooth, consistent, and professional customer journeys that drive trust and long-term retention.

Contact me to explore how I can support your goals and enhance your customer operations.