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Elizabeth Otaru
Proactive Executive virtual Assistant with experience supporting CEOs and businesses across
administrative operations, project management, and customer service. Skilled in calendar and
inbox management, CRM systems, social media coordination, and cold outreach. Detail-oriented,
tech-savvy, and solutions-focused, I help streamline operations and improve client engagement
while maintaining a high standard of professionalism.
Educational Background
B.Sc. in International Trade & Business
Eastern Mediterranean University – North Cyprus | 2020
GPA: 3.33
Work History
Executive Assistant
Alan Ram’s Proactive Training Solutions, 2025-Present
Managed complex calendars, meeting agendas, and client communications for the CEO.
Oversaw executive communication, inbox triage, and strategic follow-ups to streamline priorities.
Coordinated project timelines and ensure documentation is organized in Google Drive.
Created SOPs and improve internal workflows to enhance operational efficiency.
Lead Generation & Outreach VA
4Ever Patric Young LLC, 2024 – Present
Identified and qualified leads using tools like Intel Engine and Apollo.io.
Designed personalized outreach campaigns that led to local and national speaking engagements.
Maintained CRM records and supported strategic brand communications.
Customer Support Representative
Phoenix Lead Company LLC (Affordable Homes to Rent), 2024 – 2025
Delivered 200+ calls daily with 98% QA compliance, transferring 15–20 qualified leads weekly.
Handled objection-heavy calls using persuasive scripts and customized rebuttals.
Maintained accuracy in CRM and call dispositioning across Convoso and other tools.
Work History
Digital Marketing & Customer Relations Manager
Cent Studio Productions, 2024 – 2025
Increased social media engagement by 25% and audience reach by 20% in six months.
Created and delivered biweekly newsletters, raising subscriber interaction by 40%.
Handled inquiries across multiple channels and improved response times by 30%.
Sales & Marketing Intern
Cam Dairy Foods Limited , 2023 – 2024
Participated in a high-impact rotational program, increasing team sales by 20%.
Collaborated with stakeholders and built relationships to improve team performance.
Freelance Real Estate Agent
Saryap Inşaat, 2021 – 2022
Closed 55% of apartment tours into successful sales.
Boosted brand visibility through digital marketing and social media campaigns.
Skills & Proficiencies
Executive Support: Calendar management, inbox
management, meeting coordination, gatekeeping
Admin & VA: Email correspondence, data entry,
appointment scheduling, CRM management, task
tracking
CRM & Outreach: Salesforce, HubSpot, Apollo.io,
Snov.io, Instantly.ai, ContactOut, RocketReach,
Pipileads
Marketing & Content: Flodesk, Mailchimp, Canva,
Acumbamail, newsletter creation, content calendars
Project Tools: Google Workspace, ClickUp, Trello,
Slack, Notion, TeamViewer, RingCentral, Calendly
Certifications
Virtual Assistant Programme – ALX
Project Management Programme – Ladies in Tech Africa (LITA)
Financial Management Capstone – Coursera
Social Media Marketing Series – Coursera
Digital Marketing & E-Commerce Foundations – Coursera
