Elizabeth Otaru

I am a dedicated Virtual Assistant with specialized skills in customer support and project management, committed to helping businesses streamline their operations, build strong client relationships, and achieve their project goals. My journey in these fields has been driven by a passion for problem-solving, a love for structure, and a genuine dedication to supporting others.

In customer support, I bring a unique blend of empathy and efficiency, ensuring that every client or customer interaction is handled with care and professionalism. My experience spans managing a high volume of inquiries, swiftly resolving issues, and leveraging CRM tools to maintain accurate records and follow-ups. My goal is always to create positive experiences and long-lasting relationships through reliable, responsive support. I am particularly skilled at reducing response times and handling complex customer issues with ease, which has helped me make a tangible impact in my past roles.

On the project management side, I thrive on structure, teamwork, and clear communication. With hands-on experience in project planning, team coordination, and task management, I focus on keeping projects on track and aligned with client objectives. My recent project management training has strengthened my ability to lead teams, set clear expectations, and adjust plans to ensure projects meet their targets. Whether managing logistics, coordinating resources, or overseeing timelines, I approach each project with a high level of organization and dedication.

I am known for being adaptable and a quick learner, skills that allow me to thrive in dynamic environments and take on new challenges with confidence. I also have a strong interest in continuous learning, ensuring that I’m always improving and ready to meet the evolving needs of my clients.

If you’re looking for a reliable, proactive partner who can handle both customer support and project management with precision and care, I’m here to help. My focus is on making your operations run smoother, your customers feel valued, and your projects reach successful outcomes.