ELIZABETH OMORUYI
CUSTOMER SUPPORT SPECIALIST
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LinkedIn URL
Cross River state, Nigeria
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PROFESSIONAL SUMMARY
Dedicated and experienced customer service professional with a strong track record of resolving customer complaints, maintaining high-quality
professional relationships, and contributing to company sales through customer satisfaction. Proven ability to develop and implement effective
processes, create user-friendly resources, and enhance team performance. Skilled in problem-solving, conflict resolution, and timely solution
implementation. Proficient in SAP, Trained in CRM systems, committed to continuous learning, with a passion for delivering exceptional customer
experiences and driving business growth.
AREA OF EXPERTISE
Account Management and reconciliation
Effective Communication
Empathy
Attention to detail
Multitasking
SAP Proficiency
Complaint management
Inbound and Outbound Call
Microsoft 365
Active Listening
Trained in Zendesk CRM
Time Management
Data Entry
Upselling and Cross Selling
Problem solving
WORK EXPERIENCE
CUSTOMER SERVICE VIRTUAL ASSISTANT
Natsarym Integrated Farm
( 2022 - Present )
Provide virtual customer service support for a startup farm company, handling over 30 daily inquiries, managing orders, and
enhancing customer engagement through effective communication
Manage customer inquiries regarding available farm produce, payments, and deliveries
Successfully upsell and cross-sell farm products, contributing to a 15% increase in sales, resulting in an additional $1500 in December revenue
Collaborate with the sales team to identify new business opportunities, contributing to a 15% increase in sales revenue, boosting total revenue
from $7300 to $8395 over the last quarter
Analyzed customer service data, identifying top-profit products and optimal investment timing, driving informed decisions and profitability.
ACCOUNTS RECEIVABLE SPECIALIST
ExxonMobil downstream
( 2010 - 2022 )
Supervised accounts receivable processes of a portfolio of over 300 accounts in the oil and gas sector, ensuring timely invoicing,
collections, and financial reporting to support cash flow and optimize revenue.
Resolved customer complaints and ensured professional call handling as an Accounts Receivable Analyst using SAP, achieving a
90% first-call resolution rate—significantly exceeding the team average of 75%, as reflected in quarterly performance reports
Collaborated with the sales team to develop effective sales strategies, resulting in a 20% increase in sales revenue, contributing
to the company's overall revenue growth from $162,304 in 2021 to $247,933 in 2022, representing a remarkable 53% increase
despite the COVID crisis
Managed over 30 customer service personnel onsite and virtually, providing guidance and support to ensure high-quality service
delivery
CUSTOMER SERVICE ASSISTANT
( 2009 )
Ecobank
Completed an internship in the customer service unit, gaining hands-on experience in client support and problem resolution
Provided customer service for a highly active branch with numerous trade accounts, handling and resolving customer queries
and issues promptly and professionally
Assisted the customer service team in the banking hall to develop effective customer engagement strategies, resulting in a 15%
increase in customer satisfaction, as measured by a customer satisfaction survey that indicated an improvement from 70% to
85% over six months.
EDUCATION AND CERTIFICATION
BACHELORS IN ELECTRICAL ELECTRONICS ENGINEERING
University of Port Harcourt
ISO 10002:2018 CUSTOMER SATISFACTION
SON Training Services
VIRTUAL ASSISTANT TRAINING
Wave Academy
( 2002 - 2008 )
( 2019 )
( 2024 )
