Experienced in delivering exceptional customer service and virtual assistance across various industries. Skilled in managing client relationships, resolving inquiries, and ensuring satisfaction through effective communication. Proficient in email management, scheduling, invoicing, and CRM tools such as SAP, Zendesk, Microsoft 365, and Google Workspace. Adept at handling account management, reconciliation, and administrative tasks with a focus on improving efficiency. Certified in ISO 10002:2018 Customer Satisfaction standards and trained in virtual assistant best practices.