Elizabeth Omoruyi

ELIZABETH OMORUYI Your Virtual Administrative Partner ELIZABETH OMORUYI WHO AM I? Experienced customer service representative With over 10 years of experience, I excel in delivering top-notch customer service. I possess a deep understanding of customer needs, handle complex inquiries with ease, and consistently exceed expectations. My expertise spans multiple industries, and I adapt quickly to new environments. Trained Virtual Assistant As a skilled Virtual Assistant, I offer administrative expertise and technical proficiency. I'm well-versed in email management, calendar organization, data entry, and social media management. I'm self-motivated, communicate effectively, and provide exceptional virtual support with attention to detail. WHY I DO THIS REMOTELY I offer remote services for global flexibility and convenience. This allows me to serve clients worldwide, across time zones, and deliver high-quality services tailored to their needs. Remote work fuels my productivity, creativity, and work-life balance, enabling me to provide exceptional results and help clients achieve their goals. WHAT I CAN DO FOR YOU As a Customer Service Support 01 02 03 Phone Support I provide prompt and courteous phone support to address client inquiries and concerns. Email Support I deliver timely and helpful email support to ensure seamless communication and resolution. Technical Support I offer expert technical support to troubleshoot and resolve complex technical issues. WHAT I CAN DO FOR YOU As a Virtual Assistant 01 Email Management 02 Scheduling & Calendar Mgt 03 Travel Planning 04 Administrative task I help manage email accounts, ensuring organization, prioritization, and timely responses. I expertly manage calendars, scheduling appointments and meetings with precision. I assist with travel arrangements, booking flights, hotels, and rental cars with ease. I handle administrative tasks with efficiency, from data entry to document preparation. Virtual Account Receivable analysis Analyze and resolve account discrepancies Social Media Management Create and schedule social media post , engage with followers on social media. Develop social media content calendar Data Entry Support Research and collect data according to format they require. Enter data into required database OTHER SERVICES I OFFER EMPLOYMENT HISTORY 01 Customer Service Virtual Assistant 2022 - Present 02 04 Accounts Receivable Analyst 2010 - 2022 Technical Support Engineer 2009 03 Customer Service Assistant- MY EDUCATIONAL BACKGROUND 01 02 03 04 University of PortHarcourt SON Training Services Blue Pearl Consulting Wave Academy Bachelors in Electrical Electronics Engineering ISO 10002: 2018 Customer Satisfaction ISO 9001: 2008 Internal Auditor Virtual Assistant Training MY WORK CERTIFICATIONS Certified Internal Auditor Certified Social Media Manager Utilizing expertise in risk assessment, internal controls, and process improvement to drive organizational efficiency and effectiveness. Developing and executing strategic social media plans to enhance online presence, engagement, and brand awareness for businesses and organizations Certified Virtual Assistant Providing exceptional administrative support, technical skills, and customer service expertise to remotely assist businesses, entrepreneurs, and professionals. MY WORK RECOGNITION Operational Excellence Award Presented by ExxonMobil EMEA Received the prestigious Operational Excellence Award for outstanding achievements in driving business efficiency, innovation, and customer satisfaction. Recognized for exceptional leadership and commitment to operational excellence, with significant improvements in process optimization, productivity, and cost reductions APPS I’M PROFICIENT IN Startup companies 01 CLIENT PROFILES I WORK WITH I enjoy collaborating with innovative start-ups, helping them establish a strong foundation and drive growth. Independent sellers 02 I support independent sellers in streamlining their operations, expanding their reach, and achieving their goals. Small business owners 03 I partner with small businesses to provide personalized support, enhance their efficiency, and foster sustainable success. How I work with clients 1: Establish clear Communication channel Define preferred methods of communication (e.g., email, phone, video conferencing). 2: Set clear goals and expectations Ensure mutual understanding of project objectives, timelines, and deliverables. 4: Create a schedule 3: Use collaboration tools Leverage technology (e.g., project management software, shared documents) to facilitate teamwork. 5: Foster transparency and trust Plan regular check-ins and stick to it. Regularly update clients on progress and involve them in decision-making. Feedback from my client Lizzy, as we used to call her, consistently demonstrated a remarkable ability to handle complex customer enquiries and complaints with professionalism and empathy. Her dedication to providing top-notch service was evident in her tireless efforts to resolve issues efficiently and effectively. Her achievement in consistently meeting and exceeding customer satisfaction targets is a testament to her hard work and commitment. One of Lizzy's greatest strengths is her ability to remain calm and composed under pressure. Even in the most challenging situations, she maintained a level head and a friendly appearance, which helped to de-escalate tensions and build trust with customers. Her strength in communication and active listening skills allowed her to understand customers' needs and provide tailored solutions. Lizzy's personality is warm, friendly, and approachable, making her a beloved member of our team. Her positive attitude and energy are contagious, and she has a unique ability to bring people together and foster a sense of friendship. Her kindness, empathy, and willingness to help others have made a significant impact on our team's dynamics and overall work environment. I am grateful to have had the opportunity to work with Lizzy and witness her exceptional achievement, strength, and personality firsthand. Her dedication, expertise, and passion for customer service have left a lasting impression, and I have no doubt that she will continue to excel in her future endeavours." Samuel Adekoya - Bestaf Ltd LET'S CONNECT! GET IN TOUCH WITH ME FOR INQUIRIES Email- linkedIn https://www.linkedin.com/in/elizabethomoruyi-b0b9689?trk=contact-info Phone -