ELIZABETH OKORONKWO
Independence Layout, Enugu State, Nigeria.
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Email:-LinkedIn:
https://www.linkedin.com/in/elizabeth-okoronkwo
SUMMARY
A trained Virtual Assistant and Customer Service professional with hands-on experience in
administrative roles, client communication and virtual support. Skilled in problem solving and
delivering exceptional customer service. Seeking a dynamic role where Ican leverage my skills to
enhance client satisfaction and operational efficiency.
KEY SKILL
•Virtual Assistant and IT Support
•Customer Service and Client Relation
•Excellent Communication, Interpersonal and organisational skills
•Administrative Support and office management.
•Proficient in MS Office Suites: Word, Excel, Access, and PowerPoint
• Ability to work independently and in team
•Strong Problem Solving Skills
• Detail-oriented and organized
• Intelligent, Critical thinking and Resourceful
WORK PROFILE
FieldPhase Group, Enugu
Administrative Executive/ Customer Service Agent
2023 –Dec 2024
Resolved customer complaints, guide them and provide relevant information.
Filing Documents
Taking messages and handling correspondence.
Handling daily tasks and answering calls.
Ceeplat Profile Ltd, Enugu
Administrative Assistant
2020- July 2023
● Answering calls, taking messages and handling day to day operations.
● Maintaining diaries and scheduling appointments.
● Typing, filing, preparing and collating paper works.
● Preparing /Editing Clients documents.
● Registration of Realtors.
● Handling of daily expenses and income.
Co-operative Department, Enugu State Secretariat Headquarters.
Industrial Attachment Training-,
● Filing Documents
● Taking messages and handling correspondence.
● Taking minutes of meeting.
● Collating Registered Cooperative data.
Roban Group of Companies, Enugu.
Cashier-
● Managed transactions with customers using cash registers.
● Collect payments whether in cash or credits
● Balanced Expenditure and Income after the day's work.
● Issued receipts, refunds, change or tickets.
● Resolved customer complaints, guide them and provide relevant information.
Morgan Credit Home, Cross River State.
Loan Officer
2016 -2017
● Evaluated credit worthiness by processing loan applications and documentation within
specified limits. ● Interviewed applicants to determine financial eligibility and feasibility
of granting loans. ● Determine all applicable ratios and metrics and set up debt payment
plans.
● Reviewed, Authorized and recommended loans for approval.
EDUCATION
National Open University of Nigeria Enugu Study Centre, Enugu State.
B.Sc Cooperative and Rural Development (Second Class Upper)
2019
TRAINING & CERTIFICATION
Virtual Assistant and IT Support _ Digital Witch Academy,2024
Virtual Assistance _ ALX, 20
