Elizabeth Okoronkwo

Customer Support Specialist

As a fresh graduate of IT Support Class, I am a season customer support specialist with 3+ years of experience, I deliver exceptional service, driving business growth through satisfied customers. Proficient in industry-leading tools like HubSpot, Freshdesk, and Intercom, I excel in resolving issues promptly and efficiently. My expertise includes:

• Providing timely and empathetic support via phone, email, and chat.

• Resolving complex customer issues with precision and professionalism

• Collaborating with internal teams to ensure seamless issue resolution

• Analyzing customer feedback to identify areas for improvement

Live Chat Support Specialist

As a highly skilled live chat support specialist, I provide instant and personalized support to customers, driving engagement and loyalty. With expertise in platforms like Intercom, Freshdesk, and HubSpot.

I equally,

• Respond promptly to customer inquiries, resolving issues efficiently

• Utilize proactive chat invitations to engage customers and prevent issues

• Leverage customer data to provide tailored support and recommendations

• Continuously improve chat workflows to enhance customer experience

Cold Calling Specialist

As a results-driven cold calling specialist, I leverage my exceptional communication skills to engage potential customers, drive conversions, and grow business revenue. With proficiency in HubSpot, Freshdesk, and Intercom.

I as well,

• Develop and execute targeted cold calling campaigns to reach new customers

• Craft compelling pitches, highlighting product value and benefits

• Build rapport with decision-makers, addressing concerns and objections

• Utilize data and analytics to refine calling strategies and optimize result.