Elizabeth Ojo

Elizabeth Ojo Lagos, Nigeria • --• LinkedIn Customer Service Representative Biography Summary - Hello, I'm a tech-savvy customer service representative with a strong reputation for problem-solving with empathy and attentiveness to details. I was able to solve 85% of billing issues within 24 hours, and this increased consumer satisfaction by 50 percent. I am able to adjust to any technical software tools because my technical background equips me to handle any settings. - SKILLS ● Communication skill - I excel at active listening, which helps me truly understand and connect with customers, making our interactions more satisfactory. ● Empathy skill - I focus on understanding customer needs and complaints, ensuring that they feel heard, and receiving satisfactory service. ● Attention to detail skill - I provide accurate reports on similar issues arising from customers to help company improve in those areas of concern. ● Problem-Solving - I handle complaints carefully, maintaining professionalism to resolve sensitive issues raised by customers, which retains their commitment and loyalty. ● Technical proficiency skill - I’m proficient with Google Workspace, Trello, Asana, Microsoft Office, Zoom, Calendly, and Slack and willing to adapt easily to any tech environment. - EXPERIENCE VSavvy Academy, Lagos, Nigeria, Virtual Assistant Internship 06/2024 - present ● Handled emails and scheduling, enhancing client satisfaction by 15% and operational efficiency by 20% over 3 months. ● Managed appointments and meetings, optimizing executive time. ● Used Trello and Asana for project management, ensuring 80% task completion. ● Supported customer service tasks, maintaining high service standards. Queen’s White, Lagos, Nigeria, Sales Representative 07/2022-12/2023 I was able to increase customer satisfaction by 20% by resolving billing concerns with a 95% success rate in less than a day. ● I keep note of customer’s to follow- up with their request this saved me 20% customers retention ● I handled more than 60 phone calls, attending to consumer concerns and questions. ● Bijou Afrique Store, Accra, Ghana - Customer Sales Representative, 04/2021 - 04/2022 ● I handled more than 70calls a day and resolved all orders swiftly. ● I sorted out orders and billing issues within 24 hours achieving 50% success orders. ● I multitasked multiple channels such as social media chats, email and phones daily still maintaining accurate transaction entry. - EDUCATION Bachelor’s degree in Computer Science - Valley - View University, Accra - Ghana Graduated 2019