Elizabeth Ogor-| -
PROFESSIONAL EXPERIENCE
First bank of Nigeria Limited
Aug 2017 – April 2024
Position: Administration and Customer Service Officer
(Operations, relationship management, Administration, compliance)
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Utilized various CRM software to document and track customer interactions, maintaining
accurate records and improving service efficiency;
Managed customer accounts, modifications, and issue resolutions while adhering to
regulatory requirements;
Collaborated with cross-functional teams to implement customer success strategies and
improve overall service quality; and
Acted as the primary point of contact for customer inquiries and complaints, ensuring
prompt resolution and high customer satisfaction.
Ministry of Justice, Kwara State
Oct 2015 – Oct 2016
Position: Administrative Support
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Provided administrative support to facilitate the smooth functioning of the department;
Observed and evaluated vendor performance; and
Maintained a complete and accurate departmental record.
EDUCATION
Bachelor of Science, International Law and Diplomacy
2:1, Second Class Honours, Upper Division
Babcock University, Nigeria
2015
Diploma, Data Analytics
Altschool Africa
2023
SKILLS AND INTERESTS
● Exceptional analytical reasoning skills to think problems thoroughly and generate solutions.
● Resourceful and self-motivated.
● Stakeholder management
● Data analysis
● Product knowledge and management
● Intermediate IT proficiency (Excel, Google sheet, Power BI and enterprise software such as CCH and Zendesk).
● Great attention to detail.
● Commendable leadership and coaching skills.
REFEREES
Available on request
