Elizabeth Ogor

Hello Everyone,

I'm Elizabeth Ogor, a dedicated Virtual Assistant and Customer Support Specialist with a robust background in administration, customer relationship management, and data analytics. With over six years of professional experience in diverse sectors, I bring a wealth of knowledge and a passion for providing exceptional service to every role I undertake. My dedication to delivering top-notch results makes me a valuable asset to any team.

Professional Experience

First Bank of Nigeria Limited (Aug 2017 – April 2024)

As an Administration and Customer Service Officer at First Bank of Nigeria, I honed my skills in operations, relationship management, and compliance. My role involved managing customer accounts, processing account modifications, and resolving complex issues while strictly adhering to regulatory requirements. Utilizing various CRM software, I effectively documented and tracked customer interactions, which significantly improved service efficiency and client satisfaction. My ability to maintain accurate records and collaborate with cross-functional teams allowed me to implement successful customer success strategies, enhancing overall service quality. Acting as the primary point of contact for customer inquiries and complaints, I consistently ensured prompt resolution and high customer satisfaction. My proactive approach and attention to detail solidified my reputation as a reliable and resourceful professional who consistently delivers results.

Ministry of Justice, Kwara State (Oct 2015 – Oct 2016)

In my role as an Administrative Support at the Ministry of Justice, I facilitated the smooth functioning of the department by providing comprehensive administrative support. I took on the responsibility of observing and evaluating vendor performance, which contributed to optimizing operational processes. Additionally, I maintained complete and accurate departmental records, ensuring compliance with internal and external standards. My organizational skills and meticulous nature contributed to the department's efficiency and effectiveness, helping the team meet critical deadlines and objectives.

Skills

• Analytical Reasoning: I excel at analyzing complex problems and generating effective, data-driven solutions.
• Resourcefulness and Self-motivation: I am driven to find innovative solutions and take initiative in all my tasks, demonstrating a strong sense of responsibility.
• Stakeholder Management: I have a proven track record of managing relationships with key stakeholders to ensure successful outcomes in various projects and initiatives.
• Data Analysis: Proficient in data analysis, I use my skills to make informed decisions, identify trends, and improve processes, contributing to enhanced business performance.
• Product Knowledge and Management:I possess a strong understanding of product knowledge and management, essential for delivering high-quality customer support and meeting client needs effectively.

-Intermediate IT Proficiency: I am skilled in using tools such as Excel, Google Sheets, Power BI, and enterprise software like Asana and Zendesk, which enables me to streamline operations and improve efficiency.

• Attention to Detail: My meticulous nature ensures accuracy and thoroughness in all my work, from administrative tasks to customer support.
• Leadership and Coaching:I have commendable leadership and coaching skills, essential for team management, development, and fostering a collaborative work environment.

I am passionate about leveraging my skills and experience to support and enhance your business operations. With a commitment to excellence and a proactive approach, I am eager to contribute to your team’s success and help drive your business forward.