Elizabeth Odetola

I am a dedicated and results-driven freelancer specializing in Customer Service, Virtual Assistance, Data Entry, IT Support, and Content Creation. With over one year of experience in customer engagement and administrative support, I thrive in fast-paced environments, ensuring efficiency and customer satisfaction.

With a proven track record in customer service and administrative roles, I have successfully managed high call volumes, resolved customer issues efficiently, and maintained accurate records to enhance business operations. My expertise in communication, problem-solving, and technical support makes me an asset to any team looking for a skilled and adaptable professional.

✅ Customer Service Excellence:

• Handled 100+ inbound and outbound calls daily, resolving customer inquiries with a 25% increase in satisfaction ratings within six months.
• Reduced customer complaint resolution time by 30% through active listening and problem-solving.
• Successfully managed multilingual clients, ensuring seamless communication and improved service delivery.

✅ Virtual Assistance & Administrative Support:

• Organized and maintained 100% error-free records for customer interactions, leading to a 15% improvement in workflow efficiency.
• Scheduled and coordinated meetings, emails, and task management for executives, enhancing overall team productivity.

✅ Data Entry & Technical Proficiency:

• Accurately entered and processed 1,000+ data entries weekly, ensuring a 99% accuracy rate in records management.
• Proficient in Microsoft Office, Google Suite, and CRM tools, streamlining administrative tasks and improving documentation processes.

✅ IT Support & Tech-Savvy Problem Solving:

• Assisted users with troubleshooting IT-related issues, reducing downtime by 40% and improving system efficiency.
• Implemented process automation solutions that increased productivity by 20%.

✅ Content Creation & Communication:

• Created engaging and well-researched content for websites and social media, increasing audience engagement by 30%.
• Developed informative materials for customer service training, improving knowledge retention among team members.

Bringing a customer-centric approach, strong attention to detail, and a passion for optimizing workflows. Whether as a customer service representative, virtual assistant, IT support specialist, or content creator, delivering high-quality solutions tailored to business needs is always the goal.

Let’s work together to elevate operations, enhance customer satisfaction, and drive efficiency!