Elizabeth Odetola
$6/hr
Customer Service | Virtual Assistance | Data Entry | IT Support | Admin Support
ODETOLA ELIZABETH I.
Mobile:(- |Email-
PROFESSIONAL SUMMARY
nthusiasticanddetail-orientedJuniorProductManagerwithasolidfoundationinsupportingproductdevelopmentand
E
growth initiatives. Adept at analyzing market trends, assisting in strategic planning, and collaborating with
cross-functional teams to achieve business objectives. Strong analytical skills and a clear understanding of industry
principles, with the ability to manage multiple projects and meet deadlines effectively. Known for excellent
communicationandteamworkabilities,eagertoapplyproblem-solvingskillsandapassionforinnovationtocontribute
to product success and support organizational growth.
SKILLS
● M
arket Research & Strategic Planning Skills:Conductingmarket research to identify trends and developing
strategies aligned with business goals.
● Cross-functional Collaboration Skills:Collaboratingeffectively with engineering, design, marketing, sales, and
support teams.
● Customer Focus & UX Skills:Advocating for customerneeds and optimizing user experience.
● Data-Driven Decision Making Skills:Utilizing dataanalytics to inform product decisions and evaluate success.
● Project Management Skills:Managing project timelines,resources, and budgets to ensure timely delivery.
● Problem-Solving & Critical Thinking Skills:Identifyingand resolving product challenges and obstacles.
● Communication & Presentation Skills:Communicatingproduct vision and strategy clearly to stakeholders.
● Technical Proficiency Skills:Understanding technicalaspects of product development and implementation.
● Business Acumen Skills:Analyzing market dynamicsand business models to drive product success.
● Agile & Lean Methodologies Skills:Implementing agileand lean methodologies to streamline product
development.
● Risk Management Skills:Identifying potential risksand developing strategies for mitigation.
.
WORK EXPERIENCE
Junior Product Manager | Newmoney AFRIKA
September2024 – Present
● Defined and tracked KPIs to assess and improve operational performance
● Analyzed performance metrics, providing insights and recommendations to leadership.
● Championed the adoption of customer service technologies like CRM systems and chatbots.
● Established and maintained quality standards to ensure excellence in products and services.
● Managed resources and cross-functional teams to ensure smooth operational flow.
Customer Service Executive | Custodian Life Assurance
September 2023 – August 2024
● Demonstrated effective multitasking in a fast-paced environment to resolve issues swiftly, while actively pursuing
improvements in customer service practices to meet changing customer needs.
● Delivered friendly and professional customer support via phone and email, demonstrating strong phone etiquette
and communication skills to foster a positive rapport with customers
● Conducted accurate data entry and maintained comprehensive customer records to ensure data integrity.
● Troubleshot technical issues and collaborated with the development team where necessary to implement effective
solutions.
Administrative Support | Ayegbaju Community School
June 2019 – December 2020
● Provided comprehensive administrative support to the team of 15, ensuring smooth daily operations and
efficient workflow management
● Maintained accurate records and generated report to support decision making process
● Supported school leadership by preparing reports, conducting research, and assisting with special projects,
s uch as curriculum planning and school event coordination
Assisted in organizing professional development workshops and training sessions for teachers and staff
●
EDUCATION
Ekiti State University, Nigeria | April 2023 | B.A(Ed)., History
CERTIFICATIONS AND TRAININGS
∙Product Management Certificate, Udemy
∙Customer Service Certificate, Udemy
∙ IT Essentials, Cisco Networking Academy
∙Diploma in Computer Studies, Olajoh ICT College
REFERENCE
Available on request
